EDI and Tracking Information Specialist

Headquartered in Louisville, KY, and ranked among the top carriers in the U.S., Mercer Transportation Co., Inc. (Mercer) has earned a reputation as one of the nation’s leading owner-operator companies. For over 40 years, Mercer has built a family on the foundation of honesty, professional freedom, and experience.

Technology and accurate information are essential to keeping freight moving. Our EDI & Shipment Visibility Specialist helps connect customers, agents, internal teams, and technology partners so shipment information flows accurately and issues are resolved quickly. This role coordinates new EDI setups, monitors shipment-visibility platforms, supports initial shipments, and helps identify and correct transmission or tracking concerns.

The EDI & Shipment Visibility Specialist serves as the primary business-process coordinator for customer EDI setup and shipment-visibility performance. This position gathers implementation requirements, coordinates setup with Mercer’s programmer and other technical resources, monitors transmissions and tracking activity, and works across departments to resolve exceptions. The Specialist also coaches agents on proper order entry and customer-specific tracking requirements.

This is a coordination and problem-solving role; prior EDI programming or mapping experience is not required.

• Competitive Pay – Based on experience
• Comprehensive Health Coverage – Mercer contributes over $7,500 per year toward your health insurance
• Wellness Incentives – Qualify for our Wellness Rate and pay as little as $0 per month for employee-only coverage
• Earn Extra Rewards – Receive up to $300 per year in gift cards through wellness initiatives
• Generous Time Off – Paid Time Off plus company-paid holidays
• Company-Paid Protection – Life Insurance and Long-Term Disability included at no cost
• Optional Benefits – Dental, Vision, Flexible Spending Accounts, and Short-Term Disability
• Secure Your Future – 401(k) with company match

• Coordinate the EDI implementation process for new trading partners, ensuring required information, approvals, testing, and documentation are completed.
• Receive approved EDI requests and gather customer, transaction, contact, connectivity, volume, and implementation requirements.
• Serve as the central business contact among Sales, IT, Mercer’s programmer, third-party providers, customers, agents, Billing, Credit, and Traffic.
• Coordinate customer-code creation, cross-references, system setup, and access to applicable tracking platforms.
• Maintain platform credentials, certificates, access approvals, contact information, expiration dates, and renewal reminders in accordance with Mercer’s security practices.
• Coordinate business-side testing and certification activities, track open issues, and communicate readiness concerns before go-live.
• Assign and route initial shipments to the appropriate agent based on the account, lane, commodity, and equipment requirements.
• Monitor initial shipments from tender through delivery and invoicing, verifying required transmissions and tracking events.
• Monitor EDI transmissions and shipment-visibility platforms for rejected or missing messages, data discrepancies, system breaks, and tracking-compliance concerns.
• Investigate exceptions, identify likely root causes, coordinate corrective action, and confirm issues are resolved.
• Coach agents on proper order entry, platform use, tracking expectations, and customer-specific requirements.
• Analyze transmission and tracking performance and provide accurate status, trend, and corrective-action information for customer business reviews.
• Maintain current implementation checklists, setup records, contacts, customer requirements, known issues, and corrective-action documentation.
• Recommend process improvements based on recurring issues and performance trends.
• Promptly escal …

Minimum:
High school diploma or equivalent.

• One to three years of experience in transportation, logistics, shipment tracking, customer service, operations support, systems coordination, or a related field…