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B2B Fintech Platform Support Specialist
Job in
Lexington, Fayette County, Kentucky, 40598, USA
Listed on 2026-09-05
Listing for:
Qualco Group
Full Time
position Listed on 2026-09-05
Job specializations:
-
IT/Tech
HelpDesk/Support -
Customer Service/HelpDesk
HelpDesk/Support
Job Description & How to Apply Below
Qualco Group is seeking a Customer Support Representative to be the first point of contact for corporate, SME, and small business users on our new fintech platform. You will provide Level 1 support via phone, email, chat and other channels, diagnose issues, and log interactions in the CRM.
Collaboration with product and engineering will be required for escalations. We require a degree in Business Administration, at least 3 years in customer support in fintech/SaaS, strong communication skills,
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