Technical Product Support Analyst

• Create, maintain, and test product data, pricing, rules, and notes for products in the Unitary portfolio
• Support software used by field sales organizations and external customers to select Trane Commercial Systems equipment
• Support tools used by commercial sales offices to price equipment, generate proposals and submittals, and order Trane equipment
• Oversee implementation, maintenance, and auditing of configuration management and bills of materials across multiple systems
• Convert requirements from design, engineering, product support, and manufacturing into supporting tools and processes
• Troubleshoot and resolve customer-reported data and application issues
• Review personal and colleagues’ work to ensure accurate and reliable data products
• Collaborate with cross-functional teams to create and maintain analytic workflows and data visualizations

• Bachelor’s Degree in Computer Science, Statistics, Data Science, Information Systems, Engineering, or equivalent degree
• Alternatively, Associate’s Degree (Electrical or Mechanical Design desired) and 2 years of Trane Commercial Product experience
• Working knowledge of computer-aided graphic systems
• AutoCAD experience preferred
• Basic understanding of product definition and configuration concepts preferred
• Ability to function in a technical engineering team environment
• Ability to work individually and in cross-functional teams
• High attention to detail and solid communication skills
• Excellent computer skills
• Ability to travel; expected travel is 10%
• Self-motivated and tenacious
• Willingness to learn and ask questions

Demonstrates expertise in product data management, configuration management, and cross-functional collaboration to support Trane Commercial Systems equipment. Proficient in troubleshooting application issues and maintaining accurate data products while ensuring effective communication within technical teams.

• Bachelor’s Degree In Computer Science
• Trane Commercial Product Experience
• AutoCAD Experience
• Configuration Management
• Data Visualization

• Product Data Management
• Configuration Management
• Data Analysis
• Troubleshooting
• Proposal Generation
• Data Visualization
• Computer-Aided Graphic Systems
• Product Definition
• Engineering Support
• Analytic Workflows

• Attention To Detail
• Communication Skills
• Self-Motivated
• Team Collaboration
• Willingness To Learn

• Trane Commercial Systems
• Field Sales Support
• Cross-Functional Teams
• Equipment Pricing
• Bills Of Materials