Endpoint Engineer Senior

Beyond Blue Job Posting

Title:

Endpoint Engineer Senior

Requisition Number: R
- Department Name:
Field & End User Services

Work Location:

UK Chandler Hospital, Pavilion H Grade Level: 7 Type of Position:
Regular Position Time Status:
Full time Equivalency Link (Use the "Apply for this Job" box below).

Shift: Days (United States of America) (inactive)

Job Description:

Responsible for providing advanced technical support and managing field service operations to ensure reliable end-user technology and infrastructure. Provides Tier 2/3 support, executes complex installations, upgrades, and lifecycle management. Mentors junior staff, contributes to knowledge documentation, and collaborates with cross-functional teams to drive service quality and efficiency.

• Provides Tier 2/3 support for escalated incidents across hardware, software, and networks.
• Executes deployment, upgrade, and refresh projects in accordance with IT standards.
• Installs and maintains complex end-user devices, peripherals, and specialized equipment.
• Troubleshoots and resolves recurring/systemic issues, escalating to vendors as necessary.
• Documents technical procedures, solutions, and contributes to the knowledge base.
• Mentors and trains junior staff to enhance team skills and outcomes.
• Collaborates with cross-functional teams and vendors to support integrated systems.
• Recommends process and service improvements for efficiency and reliability.
• Performs other duties as assigned.

Bachelor's degree

5+ years of experience An equivalent combination of education and experience may be considered. All experience must be paid and in the same related field. Part-time and PRN experience will be prorated based on hours worked per week. Volunteer work and internships for academic credit are not counted.

Windows 10 or Microsoft 365 Certified

• A. Lifting, pushing, and/or pulling objects up to 50lbs: 2. Occasional (< 10% of the time)
• B. Lifting, pushing, and/or pulling objects over 50lbs: 1. Never
• C. Standing or walking with objects up to 10lbs: 2. Occasional (< 10% of the time)
• D. Standing or walking with objects up to 25lbs: 1. Never
• E. Sitting at computer workstation for extended periods:
  4. Regular (> 50% of the time)
• F. Risk of back injury from moving, lifting or positioning patients, equipment, or materials:
  1. Never
• G. Repetitive motion:
  3. Intermittent (10% - 50% of the time)
• H. Working at heights above 4 feet:
  1. Never
• I. Working in confined spaces:
  1. Never
• J. Risk of injuries from use of equipment on the job: 1. Never
• K. Job-related travel:
  2. Occasional (< 10% of the time)
• L. Loud noises:
  1. Never
• M. Temperature extremes:
  1. Never
• N. Hazardous chemicals and fumes including waste:
  1. Never
• O. Radiation:
  1. Never
• P. Burns:
  1. Never
• Q. Cuts/Punctures:
  1. Never
• R. Bloodborne/airborne pathogens:
  1. Never
• S. Recombinant DNA or viral vectors:
  1. Never
• T. Combative/violent people:
  1. Never
• U. Animal handling (including carcasses): 1. Never
• V. Please specify other(s) and amount of exposure (i.e. Occasional, Intermittent or Regular): N/A

This position requires regular sitting at a computer workstation for extended periods of time; performing tasks with intermittent repetitive motion (such as typing); and occasionally standing or walking with objects weighing up to 10 pounds, as well as lifting, pushing, and/or pulling objects weighing up to 50 pounds.

We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University…