Emergency Communications Assistant Manager; Fire Dispatch

This employee assists in the planning, directing, managing, and overseeing of the activities and operations of the City's Emergency Communications Center (ECC), the 911 and 311 answering point for the City of Cincinnati, under general direction of the Emergency Communications Center Director or Deputy Director. Depending upon assignment, this employee may manage a section of the agency, such as an operational shift, training section, quality assurance and accreditation section, and so on.

Within the section of responsibility, this manager will supervise and monitor the activities of subordinate personnel, initiate direction for all activities within the section, manage special projects, and ensure staffing as needed. Performs related duties as required.

This position serves as manager of ECC's Fire Dispatch operation, which is responsible for the fire and emergency medical dispatching needs of the Cincinnati Fire Department.

Learn more about the agency:
About ECC

(Illustrative only. Any one position may not require all of the listed KSAs nor do the listed examples include all the KSAs which may be required.)

• Computer aided dispatching methods, systems, and equipment as applied to law enforcement, fire, and EMS dispatching.
• 911 and all related telephone systems/call handling.
• All phases of emergency communications.
• The proper utilization of the municipal emergency dispatch system. Principles of supervision, training, and performance evaluation.
• Pertinent federal, state, and local laws, codes, and regulations.
• Emergency dispatch system operations and equipment.
• Geography, streets, neighborhoods, hospital locations, etc. in Cincinnati and Hamilton County.
• Services provided by outside departments/agencies as well as utilities using streets and right-of-ways sufficient to know whom to contact in case of an emergency.
• City's Human Resources Policies and Procedures;
  Civil Service Rules; union contracts and procedures. Departmental Directives and Standard Operating Procedures
• Principles of emergency medical, police, and fire dispatch, including quality improvement/quality control.
• Safety rules, regulations and requirements related to work procedures, equipment, and materials. All radio systems utilized by the Emergency Communications Center.

• Operate appropriate computer equipment; use properly all related hardware and software.
• Operate a variety of communications devices.
• Diagnose equipment malfunctions; recommend repairs or replacements.
• Actively listen in a variety of situations.
• Assess the performance of self and others.
• Communicate clearly and concisely both orally and in writing.
• Practice effective time management.

• Implement and maintain positive employee relations.
• Promote and maintain the highest integrity throughout all personnel.
• Analyze and manage effective EEO/AA programs.
• Develop training and procedural documents, metrics, and key performance indicators, through the understanding of 911, 311, Police, and Fire operations.
• Select, manage, supervise, train, and review work of assigned supervisor and training staff.
• Interpret and explain City policies and procedures.
• Prepare clear and concise reports.
• Communicate clearly and concisely, both orally and in writing.
• Establish and maintain effective working relationships with those contacted in the course of work including City officials and the general public.
• Speak before and make presentations to diverse groups and respond to questions on behalf of the organization.
• Analyze problems quickly and effectively.
• Process new information quickly.
• Maintain composure under sometimes stressful conditions.
• Maintain a harmonious work environment.
• Perform the work of subordinate supervisors when needed.

• Assists in planning, organizing, and directing the functions of the City's Emergency Communications Center.
• Maintains harmonious relationships with the Police and Fire Departments.
• Plans, prioritizes, assigns, supervises, reviews, and participates in the work of staff responsible for 911 and 311 call-taking and emergency dispatch services.
• Participates in the development of policies and procedures; trains subordinate staff in performance of duties; monitors work activities to ensure compliance with established policies and procedures; makes recommendations for changes and improvements to existing standards and procedures.
• Recommends and assists in the implementation of goals and objectives; implements approved policies and procedures.
• Trains subordinates in regard to equipment changes and updates in policies and procedures; inspects, corrects, instructs, reviews, and evaluates the performance of subordinates to maintain high operating standards.
• Inspects dispatch equipment; troubleshoots equipment problems; obtains replacements or repairs as necessary; orders and maintains supplies for dispatch operations.
• Prepares reports on dispatching activities to include statistical and planning reports and maintains records as assigned.
• Operates paging system to reach…