Hospital Programs Manager

Hospital Programs Manager

Full‑time, non‑exempt, reporting to the Director of Programs and Operations.

Monday – Friday, 8:00 am – 5:00 pm

The Hospital Programs Manager supports the Mission and Core Values of Ronald McDonald House Lexington. The mission of Ronald McDonald House Lexington is to provide essential services that remove barriers, strengthen families, and promote healing when children need healthcare. Primary functions include overseeing the day‑to‑day operations and strategic growth of the Ronald McDonald Family Room at Golisano Children’s Hospital (GCH) at UK, the NICU Family Lounge, and Care Cart programs.

Core duties include recruiting, training, scheduling, coordinating, supervising, evaluating, and recognizing Hospital Programs staff and volunteers. The Manager ensures adequate staffing and volunteer coverage, operational continuity, and the consistent distribution of supplies for all Ronald McDonald House Hospital Programs.

The Hospital Programs Manager upholds program functions in alignment with Chapter, Global, and Hospital guidelines. Responsibilities include ensuring exceptional support for patient families by overseeing staff and volunteers, maintaining compliance with hospital partner requirements, and stewarding relationships across the hospital and broader community. This role also supports program development through the identification of emerging needs, implementation of new services, and evaluation of existing programs.

This position requires strong organizational, leadership, and interpersonal skills to build collaborative partnerships, engage volunteers, supervise staff, manage budgets, and ensure programs meet both operational and strategic goals. All team members are expected to advance the mission of Ronald McDonald House Lexington in a manner consistent with our core values of Community, Innovation, Integrity, Passion, Positivity, and Respect. We serve together to keep families close!

You are a people person with a passion for leading, organizing and serving your community. You’re a self‑starter and an innovator whose actions are consistently in line with organizational goals. You seek opportunities to learn, and you aren’t afraid to try new ideas or approaches or make changes to better serve our families. You are comfortable with asking questions and use a team approach to problem solving.

You communicate with ease across in‑person and digital environments and interact respectfully and effectively with a diverse range of people.

Maintain, stock, and coordinate the distribution of supplies for all Hospital Programs and Care Carts, including assessing inventory, ordering, pickup, and delivery utilizing the Ronald McDonald House company vehicle.

Oversee safe food handling and distribution processes within Hospital Programs, including management of commercial refrigeration, inventory assessment, restocking coordination, and compliance with all health and safety standards. Maintain active Food Handler’s certification and ensure all staff and volunteers adhere to food safety protocols.

Provide a welcoming and supportive environment for patient families by engaging with guests, monitoring needs, offering information about Ronald McDonald House programs, and referring to hospital or community resources as appropriate.

Monitor needs and manage procurement of furniture, fixtures, equipment, food, and supplies within the approved annual budget.

Contribute to the development of the annual Hospital Programs budget by assessing operational needs, forecasting expenses, and recommending strategic increases to support program growth.

Reconcile program purchases and maintain accurate financial records to ensure alignment with budget guidelines and organizational policies.

Ensure program coverage by coordinating staff and volunteers and, when necessary, serve directly in Family Room or with Care Carts to ensure operations.

Implement, monitor, and evaluate services and programs for patient families; identify emerging needs and propose new or revised programs to the Director of Programs & Operations.

Develop, implement,…