Assistant Branch Manager - Euclid Job Lexington area,Kentucky USA,Management

Position: Assistant Branch Manager - Euclid

Location: Lexington, KY

Remote Status: On-Site

Role

By emphasizing ONE Park, ONE Mission, One Team, the Assistant Branch Manager I supports and leads the branch staff in fostering a member‑centric culture focused on delivering an exceptional experience for both employees and members. This role involves directing, developing, motivating, and coaching staff to build strong member relationships, monitoring branch production, and addressing any issues that arise. The Assistant Branch Manager I also assists in hiring, training, and evaluating employees, representing the branch in the community, maintaining communications with Retail Operations, and ensuring branch activities comply with credit union policies and procedures.

Essential

Functions & Responsibilities

While meeting the service standards for the credit union, assist in directing, developing, motivating and coaching branch staff. Assist in monitoring branch production results relative to established objectives and insure that appropriate steps are taken to correct unsatisfactory conditions. Actively cross sell credit union services to members and coach staff to do the same. Service members, open new accounts, and conduct loan closings when necessary.

Provide support to staff serving members and resolve problems as necessary.
Assist in hiring, training, directing, and evaluating employee performance within the branch; ensure manager is aware of performance problems and take appropriate disciplinary action as instructed.
Assist in representing the branch as appropriate in its relationships with coworkers, members, sponsor organizations(s), suppliers, other financial institutions, and similar groups. Participate in and attend various community, chamber and charitable organization meetings to enhance the credit union's image and visibility to perspective members.
Assist in maintaining communications with Retail Operations and other credit union departments; assist in preparing and submitting standard reports; attend scheduled management meetings when necessary.
Assist in monitoring all branch activities to insure they are in compliance with established credit union policies and procedures and security standards.
Perform other duties as assigned.

Performance Measurements

To be an ambassador of Park's culture supporting the credit union's mission to build thriving communities together ensuring words and actions align with the Park VIBE that defines our Core Values:
Vibrant Connections Inclusive Excellence Bold Compassion Endless Empowerment

To provide friendly, professional and accurate service and support to all members and coworkers and achieve average scores of 6 and above on Quality Standard Surveys and insure that staff do the same.

To maintain and develop a qualified staff sufficient to meet the needs of members.

To insure that staff work with a minimum number of documentation/transaction errors and that tellers function within the pre-set balancing standard policy.

To achieve branch goals as determined by the Management Team.

To complete performance reviews within the prescribed time frame.

To develop and maintain business partner relationships within the community.

To follow all security policies and procedures and report discrepancies or suspicious activity to manager immediately.

To maintain a professional work environment, promote teamwork, build respect among coworkers and present a businesslike appearance.

To follow the credit union’s Bank Secrecy Act and anti-money laundering policies and procedures, including running OFAC searches, completing investigative reports of suspicious activity and currency transaction reports timely and without error.

Knowledge and Skills

Experience: Three years to five…