Mailroom Preparation Clerk

Mailroom Preparation Clerk

At Conduent, our Lexington team supports important healthcare-related operations by accurately processing sensitive information. As a Transaction Processing Associate I in our Tray Preparation function, you'll help prepare specialty and returned mail for downstream processing.

This is a hands-on, production-focused position where accuracy, productivity, organization, and attention to detail are essential. You'll work independently much of the day while being part of a large, collaborative production team.

What you'll do:

• Collect certified, return-to-sender, and other specialty mail that has already been opened.
• Use Excel and proprietary production systems to process and track mail.
• Log certified mail tracking numbers and create trackable notices.
• Photocopy envelopes and bulky items, including CDs, USBs, and other materials as required.
• Organize processed materials into trays and prepare trays with the appropriate weight for downstream sorting.
• Read and process English-language claim forms and related documentation.
• Follow written procedures and work instructions consistently.
• Maintain established quality and productivity standards throughout the production day.
• Perform repetitive motions involving the wrists, elbows, and shoulders.
• Work through clean desk, meaning you remain until all assigned work for the unit has been completed.
• Collaborate with teammates during high-volume periods and cross-train in additional production functions as needed.

What you'll bring:

• Strong attention to detail and accuracy when handling documents and mail.
• Ability to follow written procedures and work instructions consistently.
• Basic computer skills and the ability to learn production systems.
• Strong organizational skills and the ability to manage multiple tasks in a fast-paced environment.
• Ability to work independently while maintaining quality and productivity standards.
• Ability to stand for extended periods and lift or move mail trays weighing up to 40 pounds.
• Ability and willingness to work multiple 10–15-hour shifts on your feet when required by business needs.
• Ability to work a clean-desk schedule and remain until assigned work is completed.
• Ability to read and type in English, including information contained on English-language claim forms.
• Ability to perform repetitive motions and view a computer screen for extended periods when required.

Preferred Experience:

• Mailroom operations
• Warehousing
• Manufacturing
• Production environments
• Handling sensitive or confidential documents
• Basic computer or equipment troubleshooting
• Microsoft Word or Excel

What makes this opportunity different?

This isn't simply a traditional mailroom position. You'll be part of a diverse team supporting the processing of sensitive healthcare information and important client operations.

You'll have the opportunity to:

• Learn multiple production functions through cross-training.
• Build valuable experience in a professional production environment.
• Develop your skills and take on additional responsibilities over time.
• Contribute ideas that can help improve and streamline processes.
• Grow your career within Conduent.
• Work alongside a diverse and collaborative team.

Training and getting started:

You'll receive on-the-job training designed to help you learn the processes and become comfortable in the production environment.

Training includes reviewing process documentation, working alongside experienced team members, hands-on practice, and continuous feedback. The expected training period is approximately 4–8 weeks.

A few things you should know:

Because this team processes private and confidential healthcare information, maintaining a secure production environment is extremely important.

There is a no-phone and no-bag policy on the production floor. Lockers are available for personal belongings, or items may be secured in your vehicle.

Lunches are unpaid, and employees clock out for their lunch period. Breaks are built into the piece-rate structure and are paid.

The production environment can be fast-paced, and the schedule may occasionally require Saturdays or extended shifts based on business needs.

Compensation and Benefits:

This position uses a piece-rate…