Associate, Supporter Development; P1

Save the Children

For over 100 years, Save the Children has been fighting for the rights of children: a healthy start in life, access to education, and a safe environment protected from harm. We work in some of the world’s hardest-to-reach places – over 100 countries, including the U.S. When you join Save the Children, you’re creating positive, irreversible change for children and the future we all share.

As the Associate of Supporter Development, you’ll be integral to our work in helping vulnerable children achieve a brighter future. The Supporter Development team is responsible for engaging and stewarding mass‑market donors, increasing their loyalty and commitment to Save the Children. In this role, you will provide support to our marketing campaigns by primarily managing operations related to direct mail campaigns.

You will also support donor journey improvements under the direction of the audience strategy, bringing project‑management skills and operational best practice to help deliver donor experiences that build a highly engaged audience of supporters.

Hybrid – Washington DC, Fairfield, CT or Lexington, KY office locations.

Not inclusive of all role responsibilities. May be subject to change.

• Manage the day‑to‑day operational execution of fundraising and donor cultivation campaigns within the direct mail program under the direction of the Advisor, Supporter Engagement & Fundraising.
• Coordinate production schedules with printers, creative agencies, data processors and internal stakeholders to execute seamlessly and timely.
• Track creative development and campaign feedback, facilitating the flow between fundraising and external vendors or internal departments such as creative, brand, legal, and IT.
• Coordinate selected components of the campaign data process with BTS and data‑processing vendors, ranging from campaign matrix, appeal set‑ups, and donor data requests.
• Ensure that creative and campaign pieces are accurate and that all brand and child safeguarding guidelines are followed for successful execution.
• Maintain and build strong relationships with internal departments and external partners to achieve goals and gather stakeholder feedback to improve operational ways of working.

• In collaboration with audience strategists and channel managers, build and track integrated project plans for journey enhancements.
• Coordinate meetings on donor journey work, voice‑of‑donor feedback, and other topics aligned to executing the donor retention strategy.
• Manage data processes for campaign fulfillment and donation acknowledgements/receipts.
• Maintain an organized system for easy access to all campaign and journey materials such as creative samples, journey maps, vendor agreements, and meeting notes.
• Audit peer donor communications to help gather insights that inform and enhance the donor experience for our one‑time and recurring donors.

• Code and submit invoices in a timely and accurate manner.
• Keep expense tracker up to date and support in comparing budget vs. actual spend.
• Conduct routine campaign results reporting for direct mail campaigns and ad‑hoc analyses to support campaign optimization.

• Assist the team on ad‑hoc projects and perform other duties as required.
• Dedicate time to learning best practices and building industry knowledge for professional development and to further contribute to the team’s success.

• Minimum of a High School Diploma or equivalent, plus at least 2 years of relevant experience.
• Demonstrated ability to communicate and collaborate effectively with individuals and teams at all levels, both internally and externally.
• Independent problem‑solver and decision‑maker on matters related to functional areas.
• Ability and openness to learn new skills to support the team as needed.
• Professional proficiency in MS Office suite.
• Professional proficiency in spoken and written English.

• Experience in marketing, communications, or…