Assistant Department Manager- BNC Starbucks UK Bookstore Cafe

Assistant Department Manager – BNC Starbucks UK Bookstore Cafe

Barnes & Noble College is a retail partner for nearly 800 colleges and universities nationwide. We offer a dynamic retail environment focused on delivering essential educational content, tools, and merchandise on campuses. Our teams interact directly with students, faculty, administration, alumni, and the general public to provide outstanding customer service for books, merchandise, and related products.

We are seeking a resourceful, driven, adaptable, and customer‑focused team member to serve as Assistant Department Manager in our BNC Starbucks Licensee Cafe. You will lead and direct team members in the preparation of drinks and food and in increasing customer loyalty and sales. You are a subject matter expert for your department, while staying knowledgeable of other operational areas to provide outstanding service throughout the store.

As an Assistant Department Manager you will support all store operations and departments in partnership with the management team. You will manage daily cafe activities, lead and train team members, ensure product quality, drive sales and promotions, and enforce safe food handling and loss prevention practices. You will maintain cleanliness and meet maintenance standards.

• Spend the majority of your time in the cafe preparing food/drinks, modeling customer service by greeting customers, answering questions, recommending products, and providing daily support and guidance to team members.
• Assign work and provide focused direction to café team members to ensure the set up and restocking of displays, wrapping, labeling, dating, and rotating food items is executed daily.
• Resolve customer issues and complaints and, when necessary, elevate to senior management.
• Maintain a safe and healthy work environment by following cleaning, sanitation, and operational standards. Food handling or safety certification may be required.
• Manage the inventory, stock, and rotation of perishable items.
• Operate equipment, troubleshoot breakdowns, maintain supplies and perform preventive maintenance.
• Replenish customer service stations, order/receive supplies, and take out trash.
• Assist with processing sales transactions and/or train team members to complete transactions.
• Conduct regular meetings with the team to provide feedback on sales upcoming promotions.
• Full‑time positions require a minimum of 30 hours per week year‑round. Schedules may be set or flexible.

• Frequent movement within the department and the store.
• Ability to remain stationary for extended periods.
• Frequent lifting.
• Occasional reaching, stooping, kneeling, crouching, and climbing ladders.

• Daily Pay earned wage access.
• Employee discount.
• Paid sick time (accrued based on time worked).
• Eligibility to participate in a 401(k) after completing 1,000 hours in a 12‑month period.
• Commuter benefits.

Our stores comply with all applicable federal, state, and local requirements regarding social distancing and sanitizing. Positions may require vaccination confirmation, and face masks throughout the day may be expected or required.

• 2+ years’ experience in a retail service setting as a manager or a graduate of the Best Seller Program.
• High school diploma or GED required.
• Previous food handling experience preferred.
• High-energy, friendly personality with strong communication skills.
• Outstanding customer service skills to match customers to products that meet their needs.
• Basic reading, writing, and accounting skills required.
• Excellent communication skills needed.
• Strong interpersonal, communication, and problem‑solving skills.
• Ability to work a flexible schedule including evenings, weekends, and holidays.

Barnes & Noble College is an Equal Employment Opportunity and affirmative action employer committed to diversity in the workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.