Shift Supervisor - PT

Overview

The Shift Supervisor is responsible for supporting the Store Leadership Team in the absence of a manager on the sales floor. The Shift Supervisor's primary duties consist of supervising store staff, ensuring customer engagement, and selling. The Shift Supervisor represents the brand, operates in a professional manner, engages customers, maintains store standards, and supports teamwork.

• Assists Store Management with generating sales potential by being a constant presence on the sales floor and setting the pace and energy while ensuring the integrity of the brand
• Responsible for holding store keys to open and close without management as necessary
• Ensures that customer service is the number one priority and partners with Sales Associates in order to achieve sales goals and KPIs
• Manages rest and meal break schedules and ensures that all zones are covered
• Provides relevant and timely feedback, coaching, and redirection in the core areas of customer engagement, selling and sales floor etiquette
• Assists with managing company standards of merchandise presentations, signage and displays
• Escalates performance concerns to the Store Manager
• Motivates and inspires the associates to build brand loyalty and create a positive store environment for both internal and external customers
• Assists with store security including checking bags and monitoring fitting rooms
• Ensures that store staff are treated professionally, courteously and respectfully
• Responsible for processing return/exchange transactions, authorizing promotional discounts and employee sales in the absence of a manager
• Adheres to and ensures compliance with all LP policies
• Has full understanding/knowledge of inventory management procedures
• Represents the company in a professional and positive manner
• Other duties as assigned

• At least 1 year of key holder experience in a retail setting preferred
• Excellent verbal and written communication skills
• Must be available to work weekends (Friday, Saturday, and Sunday)
• Must commit to two store closings per week, including one being Friday or Saturday
• Ability to utilize retail POS System & Inventory Scanner
• Must be able to make change using American Monetary units
• Ability to carry out detailed tasks and projects with minimal direction or supervision
• Strong interpersonal skills and ability to build positive working relationships
• Completion of the Shift Supervisor three month training program