Sales Support Associate II

Overview

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—so you can be yourself. The Sales Support Associate role is an integral part of the store’s overall success and efficiency, demanding direct attention to our brand commitment when servicing our customers.

The role involves leaving a lasting impression on our customers through friendly, efficient interactions at the cash wrap and maintaining a well‑maintained sales floor. Accurate and effective work, supporting the flow of product from receipt through the point of sale, is essential to this role.

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Serve as a brand ambassador internally and in the local market; support social media engagement.
• Operate POS accurately, maintain cash wrap organization, and handle cash/media in compliance with policy.
• Suggest add‑on products, promote gift cards, and capture customer information where permitted.
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
• Manage stock levels, replenish sales floor, and execute visual merchandising updates.
• Support sales floor activities, respond to customer requests confidently, and partner with team or management as needed.
• Maintain housekeeping standards and adhere to Loss Prevention guidelines.

• 1+ year of previous retail experience (cashier/stock experience, sales, etc.), preferably in a luxury retail service environment.
• Possesses current knowledge of fashion trends and competition in the marketplace.
• Knowledge of cash register systems and basic computer skills (including the ability to use iPad/laptop, Mobile POS, and Internet); understand and read price and product release sheets.
• Strong attention to detail and organizational skills.
• Ability to multitask in a fast‑paced environment.
• Excellent communication and customer service skills.
• Strong English language proficiency (for EU applicants).

Ability to work a flexible schedule to meet business needs—including nights, weekends, peak busy season, and high‑traffic retail days (including, but not limited to, public holidays). Ability to lift at least 25 lbs. regularly (up to 50 lbs. occasionally), to climb, bend, kneel, and maneuver sales floor and stockroom.

• Courage:
  Provides direct, actionable feedback; faces people problems directly.
• Creativity:
  Generates unique ideas and makes connections between unrelated concepts.
• Customer Focus:
  Dedicated to meeting expectations of internal and external customers.
• Dealing with Ambiguity:
  Copes with change, makes decisions without full picture, handles risk and uncertainty.
• Drive for Results:
  Consistently exceeds goals, focuses on bottom line.
• Interpersonal Savvy:
  Builds rapport, uses diplomacy and tact, diffuses high‑tension situations.
• Learning on the Fly:
  Learns quickly, experiments, grasps underlying structure of tasks.

• Medical insurance
• Dental insurance
• Vision insurance
• 401 (K) retirement plan
• Paid Paternity and Maternity leave
• Commuter benefits
• Disability insurance
• Tuition assistance

$15.00–$21.75

Coach is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally‑recognized protected basis prohibited by applicable law.

Americans with Disabilities Act (ADA) Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require reasonable accommodation to complete the application process, please contact Tapestry People Services at 1‑855‑566‑9264 or e