Order Writer – Merchandising

Responsibilities

• Positively impact the customer experience at the retail store level by accurately assessing the deli service needs throughout the day and adjusting focus to meet changing needs.
• Actively engage with the deli customers through timely and sincere acknowledgment, proactive companion selling, and product.
• Develop Brand loyalty and grow Brand usage by providing recipe ideas to deli customers.
• Build rapport with deli customers to create and maintain loyal fans of Boar’s Head Brand products.
• Host a variety of in-store sampling and product pairing events focusing on product presentation.
• Build awareness of Boar’s Head Brand premium delicatessen products by engaging consumers through product sampling.
• Actively promote Boar’s Head Brand products by educating consumers on flavor, nutritional information, quality, and complimentary products.
• Provide behind-the-counter training to deli employees with a focus on exceptional customer service, product knowledge, product pairings, slicing techniques, etc.
• Create a selling culture within the deli, mentor deli associates to become passionate about providing exceptional customer service.
• Set service case, ensuring the full product line is displayed in an appetizing manner.
• Maintain retail product presentations; ensure displays are fully stocked, clean, and visually pleasing, and each item is priced.
• Update merchandising and marketing materials as required.

• High school diploma or equivalent
• 1+ years of experience as a Brand Concierge or 3 years of experience in retail sales, customer service, or a similar role
• Basic computer skills
• Experience with food preparation is helpful but not required
• Must have own transportation and be willing to travel to different retail locations within assigned area
• Ability to work in a refrigerated/freezer environment
• Ability to stand for a minimum of 4 hours