Luxury Fashion & Timepiece Manager - Jared Jewelers - Wayne Towne Center

LUXURY FASHION AND TIMEPIECE MANAGER

Luxury Fashion and Timepiece Manager

General Manager or Assistant General Manager in their absence

The Luxury Fashion and Timepiece Manager is a supporting management position within Jared Jewelers stores. This position will achieve store and individual sales goals by providing a superior guest experience and expert knowledge on all fashion merchandise (diamond fashion, gold, and color) and timepiece brands. The role will oversee fashion and timepiece sales performance, manage merchandise launch executions, implement product education provided by Signet, and develop training plans to improve store performance.

• Meet or exceed three of the five performance standards. Sales must be one of the three.
• No Code of Conduct written counseling within the past six months.
• DCA certified.
• Minimum six months with the company or similar experience level with another company.
• Completion of Minimum Training Requirements training module (found on Signet Learning Portal) and passing score on the required quiz.

• Consistently attain sales and performance standards, special event and store promotion results.
• Promote an environment of total guest satisfaction by making the guest’s shopping and jewelry needs the first priority.
• Provide an exceptional guest experience by keeping with the guest’s agenda and providing proper follow‑up using the Clienteling system.
• Consistently monitor the flow of guests and assist with matching the appropriate team member with the guest.

• Oversee the implementation and administration of fashion and timepiece merchandise, including sales performance, promotions, incentives, launch executions, visual display, and merchandising, while also attaining product knowledge on other merchandise categories.
• Develop and maintain complete knowledge of all fashion and timepiece merchandise, becoming the subject‑matter expert to effectively train all team members on features, benefits, quality, value, warranties, services, and procedures.
• Operate as a point of contact with vendor partners and ensure completion of all vendor trainings, eLearnings, and incentive submissions for the store.
• Review weekly fashion and timepiece reporting, evaluate areas of opportunity, and coordinate with the management team to develop training plans that improve behaviors relating to merchandise sales, standards performance, and guest experience.

• Collaborate with the General Manager on recruiting, hiring, scheduling, performance appraisals, counseling, and other personnel matters.
• Communicate to the General Manager all pertinent information related to team members, including personnel and security concerns, merchandising needs, etc.
• Respond to guest complaints and issues promptly and courteously in partnership with the General Manager.
• Assist management team with primary responsibilities in their absence.

• Act in a manner that aligns with Signet’s Core Values and respects guests and team members.
• Maintain consistent, regular scheduled attendance.
• Strictly adhere to all company policies and procedures, including Loss Prevention, Sales, and Credit policies, maintaining a high level of security awareness.
• Perform other duties as assigned.

• Lead by example by attaining required daily performance standards, special event goals, and executing store promotions.
• Positive, enthusiastic, team‑spirited work style, exhibiting Signet’s Core Values at all times.
• Analytic thinking and reasoning.
• Ability to train and develop team members and conduct store training meetings as required.
• Professional approach and image.
• Tactful, friendly manner when dealing with people.
• Plan, organize, follow‑up, and supervise the work of others.
• Excellent verbal and written communication skills, including phone etiquette.
• Accept responsibility, make decisions, delegate, and…