Small Format Team Leader
Listed on 2026-07-14
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Retail
Retail & Store Manager, Retail Support, Retail Associate/ Customer Service, Merchandising
Position
Starting pay per hour: $21.00 - $23.00. Full pay range: $21.00 - $35.70. Pay varies by labor market, education, work experience and certifications.
OverviewTarget’s Small Format Team Leader ensures a consistent and engaging guest experience in the store’s smallest format locations. The role combines customer service, inventory management, sales accountability, and team leadership to meet business goals.
Responsibilities- Consistently deliver guest experience commitments to create an Easy, Inspiring and Friendly guest experience.
- Ensure every team member understands, is trained, and consistently delivers on Target’s guest experience commitments and consistent operations.
- Observe and provide feedback, holding team members accountable while recognizing great guest experience moments.
- Review area guest, financial, and team outcome metrics to identify opportunities, take action to improve, and align the team on the right behaviors and execution.
- Understand sales goals, plan daily/weekly workload with guidance from direct leader, and execute to deliver on department and store sales goals and guest engagement.
- Plan merchandising, pricing workload, make changes to sales floor merchandise displays, sales plans and promotions.
- Model, train and coach team members on expectations to deliver the service standard.
- Maintain product in stock, accurately priced and signed on the sales floor.
- Manage incoming and outgoing products, maintain stock levels, ensuring inventory accuracy, and execute product arrangement, pricing and promotional signing processes.
- Assign daily tasks to team members based on planned workload and guest traffic patterns.
- Review all reporting to identify gaps and develop a plan to resolve in accordance with leader’s direction.
- Lead pick, pack and ship fulfillment work as applicable for the location.
- Evaluate candidates for open positions and develop a guest‑centric team.
- Participate in team onboarding and learning.
- Close knowledge and skill gaps through training and experiences.
- Establish clear goals and expectations and hold team members accountable.
- Demonstrate inclusivity, authenticity and respect, creating equitable experiences.
- Lead and demonstrate a safety culture through modeling and recognizing safe behaviors, identifying hazards, and reporting injuries in a timely manner.
- Model the execution of physical security processes to enhance the in‑store security culture.
- Support merchandise protection strategies across the total store.
- Assume store‑level leadership on duty responsibilities during assigned shifts.
- Address all store emergency and compliance needs.
- Support guest services such as back‑up cashier, order pick‑up and Drive‑Up while maintaining compliance with federal, state and local laws.
- Perform all other duties based on business needs.
- Must be at least 18 years of age or older.
- High school diploma or equivalent.
- Previous retail experience preferred, but not required.
- Ability to lead and hold others accountable.
- Ability to learn and adapt to current technology needs.
- Work independently and as part of a team.
- Manage workload and prioritize tasks independently.
- Welcoming and helpful attitude towards all guests and colleagues.
- Effective communication skills.
- Capable of remaining focused and composed in a fast‑paced environment and accomplishing multiple tasks within established time frames.
- Ability to communicate on multiple frequency devices and operate handheld scanners and other technology equipment as directed.
- Access all areas of the building to respond to guest or team member issues.
- Interpret instructions, reports and information accurately.
- Accurately handle cash register operations as needed.
- Climb up and down ladders; scan, handle and move merchandise efficiently and safely, including lifting up to 15 pounds and, occasionally, up to 44 pounds.
- Flexible work schedule (nights, weekends, holidays, closing shifts and peak shopping times); reliable and prompt attendance necessary.
- Capable of working in varying temperatures, humidity and environmental conditions while performing duties such as Drive‑Up and carry‑out.
- Maintain mobility for the duration of the scheduled shift.
Eligible team members and dependents receive comprehensive health benefits and programs, including medical, vision, dental, life insurance and more. Additional benefits include 401(k), employee discount, short‑term disability, long‑term disability, paid sick leave, paid national holidays and paid vacation. For detailed benefits information visit
EEO StatementAmericans with Disabilities Act (ADA) In compliance with state and federal laws, Target will make reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please reach out to candidate.acc Non‑accommodation‑related requests, such as application follow‑ups or technical issues, will not be addressed through this channel.
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