Operations Service Manager

Position Overview

As an Operations Service Manager at Burlington, you will be one of the leaders of the store team, participating in managing the overall operations of the store. You will serve as a role model for store associates, demonstrating and reinforcing the company’s Core Values, building strong teams, and driving business results.

You’ll coach, train and develop a team of Cashiers and Customer Service Supervisors, Receiving team members and Receiving Supervisors while also overseeing business operations to ensure our associates deliver excellent customer service and the highest degree of professionalism.

• Lead the Customer Service and Cashier teams, driving compliance to company policies and standards, safekeeping of company funds and property, asset protection, sales, and record‑keeping procedures.
• Provide guidance to the Customer Service Supervisors to ensure they meet customer service expectations and maintain smooth customer flow at the registers.
• Manage the overall execution of operations and receiving SOPS.
• Lead the receiving process, including transfers, debits, damages, and chargebacks, and partner with the Receiving Supervisor to maintain inventory accuracy.
• Act as the Manager on Duty (MOD), setting the leadership example for customers and associates and driving results in the store.
• Support the Store Manager and others with staffing, sourcing, interviewing, training, and succession planning.
• Assist in the management of other store operations areas as needed.
• Communicate effectively with the District and Regional Management teams.

• 3+ years of Retail Management or Store Operations experience at an Off‑Price, Big Box, Specialty, or medium‑to‑large‑sized, multi‑unit retail organization.
• Ability to work a flexible schedule, including early mornings, nights, weekends, and holidays as required.
• Ability to lift and move boxes weighing up to 40 lbs.
• Experience utilizing scheduling and reporting computer software.
• Travel may be required from time to time.

• Competitive wage and flexible hours.
• Associate discount.
• Medical, dental, and vision coverage, including life and disability insurance.
• Full‑time associates eligible for up to 12 days of paid time off annually, up to 8 paid holidays, and paid sick time in accordance with applicable law.
• 401(k) plan.
• Training and development opportunities.

Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity. Individual pay decisions will be based on a variety of factors, such as but not limited to, qualifications, education, job‑related skills, relevant experience, and geographic location.

Compensation Range: $23.20 - $30.95.