Sales Manager – Lexington, Kenucky

POSITION SUMMARY:The purpose of the role of Sales Manager at Haltech USA is to be responsible for leading and managing the company’s sales efforts on a local scale. This role involves developing and executing local sales strategies, managing a team of sales professionals, building, and maintaining client relationships, achieving revenue targets, and growing the Haltech business.

This position is based in Lexington, KY.Some travel (both domestic and international) as well as occasional weekend work will be required to attend racing events and trade shows.

ESSENTIAL RESPONSIBILITIES:(the following in only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible responsibilities, tasks, and duties)

Strategy for Haltech & RWB

• Prepare the local sales strategy for Haltech USA in conjunction with the Global Sales Manager/Oceania Sales Manager. Considering:
  Company strategy and growth targets.
• Manage the approved strategy to annual plan and deliver to the plan:
  Cascade annual plan and KPI’s to the team and complete reviews monthly or as directed in the sales plan against KPI’s for self and the team.
• Work collaboratively with the Haltech senior management team to deliver to the sales strategy.
• Analyze data to identify growth opportunities and implement improvements for both companies.

Sales & Customer Service Management for Haltech

• Create and monitor sales and customer service targets:
  Monthly Sales Targets, Support Ticket Quantity, and Phone system activity.
• Remote support activity.
• Resolve any complaint or customer issue as escalated by Sales and Technical Support Team.
• Build and maintain strong relationships with key clients, distributors, and partners across the US.
• Act as the primary point of contact for major local clients and resolve any issues or concerns promptly.

Budgeting/Financial Management for Haltech & RWB

• Prepare sales targets in line with agreed sales strategy.
• Complete reviews and forecasts to target in line with Finance reporting requirements:
  Oversee individual projects to agreed budget.

Market Expansion for Haltech

• Identify and evaluate potential new markets and business opportunities.
• Develop market entry strategies and expansion plans for local markets.
• Establish and nurture relationships with local partners, agents, and distributors.

Product Information &Review

• Develop and maintain a high level of product knowledge and proficiency in software, firmware, and hardware capabilities.
• Disseminate dealer marketing materials and other sales related collateral to internal stakeholders, marketing department, subsidiary offices and staff members.
• Undertake regular reviews of pricing, credit, and trading terms with key customers with a view to improve for all stakeholders.
• Identify and report on trends in customer or product satisfaction and dissatisfaction.
• Communicate with Management regarding demand for products and unexpected Increases or decreases.
• Create new sales and support tools such as:
  Product selection charts, ‘How to’ guides, and Knowledge-based articles.

Event Coordination

• Liaise with the Marketing Department to plan and execute trade shows and events around the world to promote our brand in line with the sales strategy.
• Build and manage relationships with event participants to ensure value for investment.
• Manage people logistics by approving transport, accommodation and meal allowances.
• Liaise with other departments to ensure adequate staffing for events.
• Manage event logistics with assistance from Event coordinator when required:
  Arrive at events on time, Complete stand set up, Ensure the stand projects a good look and feel, Manage the stand on the day(s) when required.
• Run activation events on the day(s) when required.

Account Processing Procedures

• Ensure the Sales & Technical team complete the following accurately and in time frames required:
  Create and maintain processes for new customer setup files in accordance with standard procedures in Net Suite and CRM functions (once implemented);
  Accurately process customer transactions such as quotes, orders, or returns in accordance with standard procedures and time frames;
  Assist the accounts department as…