Counter Sales Associate

We are seeking a knowledgeable, results‑driven Counter Sales Associate to join our team.

This role is more than assisting with transactions—it’s about being a trusted advisor to our plumbing and HVAC contractor customers.

Monday through Friday from 7:00 am to 4:30 pm

• Engage customers proactively at the counter, on the phone, and via email to understand their needs and recommend solutions.
• Serve as a product expert by continuously learning and applying knowledge of plumbing, HVAC and related products to guide customer decisions.
• Drive sales growth by identifying opportunities to upsell, cross-sell, and promote strategic products and programs.
• Utilize tools and resources (catalogs, computer systems, manufacturer databases) to locate parts and provide accurate, timely information.
• Process transactions efficiently while ensuring accuracy and a positive customer experience.
• Collaborate with Outside Sales Associates to support account growth and deliver seamless service.
• Manage special orders and follow up on order status, back‑orders, and delivery timelines to maintain customer satisfaction.
• Maintain a professional, organized counter environment that reflects our commitment to quality and service.
• Assist with inventory management, cycle counts, and stock organization.
• Adhere to all safety regulations, including proper use of PPE (e.g., safety harness with max weight capacity of 400 lbs).
• May be responsible for providing back‑up driver duties and responsibilities.

• 0–3 years of experience in customer service or sales; prior experience in plumbing/HVAC or related industry preferred.
• Must be at least 21 years of age.
• Valid State issued license is required.
• Follow al DOT standards and regulations.
• Must currently, have, acquire, and/or maintain a valid DOT Medical card in order to meet driver requirements.
• Sales mindset with ability to meet goals, build relationships, and influence purchasing decisions.
• Strong communication skills for consultative selling and customer engagement.
• Self‑motivated, results‑oriented, and able to thrive in a fast‑paced environment.
• Digital literacy and ability to learn new systems quickly.
• Organizational skills and ability to manage multiple priorities.
• Passion for delivering exceptional customer experiences.
• Ability to lift up to 50 lbs and stand for extended periods.

$19.62 – $27.45. This role is bonus or incentive plan eligible.

Estimated ranges displayed are monthly for salaried roles OR hourly for all other roles.

The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60‑300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60‑741.5(A), which prohibits discrimination against qualified individuals on the basis of disability. Ferguson Enterprises, LLC. is an equal employment employerF/M/Disability/Vet/Sexual Orientation/Gender Identity.