Inside Sales Center Confirmation Agent - Lexington, KY

Join Our Team at Renewal by Andersen of Lexington, KY Inside Sales Center

Renewal by Andersen of Lexington, KY Inside Sales Center Team is part of the exclusive start-to-finish retail window and patio door replacement division of Andersen Corporation - the most recognized window brand in North America.

We are currently seeking two motivated and customer-focused Call Center Confirmation Agents to join our growing team.

Position 1

Monday – Friday 8:00 AM – 5:00 PM OR 8:30 AM – 5:30 PM

This position is scheduled for full-time, 40 hours per week, with two days off each week. Occasional flexibility may be required based on business needs.

• Base Pay: $20 per hour
• Monthly Bonus Opportunity:
  Up to $1,000
• Paid Time Off
• 12 Paid Holidays
• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Opportunities for professional development, training, and career advancement

• 1–2 years of call center or customer service experience preferred
• Follow a comfortable script
• Confirm appointments with homeowners via call or texting system
• Strong ability to work independently and stay self-motivated
• Excellent active listening and communication skills
• Detail-oriented with strong organizational abilities
• Positive attitude with strong problem-solving skills
• Energetic, versatile, and highly motivated
• Basic proficiency in Microsoft Office

• Make inbound and outbound calls and send text messages to leads and existing customers to schedule in-home design consultation appointments
• Follow provided scripts and processes to accurately set qualified appointments
• Maintain accurate customer records and appointment details within internal databases
• Support Design Consultants by ensuring appointment information is complete and properly documented
• Deliver exceptional customer service to both internal and external customers in alignment with Renewal by Andersen's Signature Service Program
• Represent the company professionally and positively in every customer interaction

This role is ideal for someone who thrives in a fast-paced environment, enjoys helping people, and takes pride in creating an outstanding customer experience from the very first interaction.