Inside Sales Representative

Responsibilities

• Answer customer questions about products, prices, availability, product uses, and credit terms using various communication tools
• Recommend products to customers, based on a customer’s mission type, needs, and interests
• Quote prices, credit or contract terms, warranties, and delivery dates
• Utilize ERP system for processing orders
• Enter all quotes, customers, and opportunities into Salesforce and maintain a pipeline
• Consult with clients after sales or contract signings to resolve problems and to provide ongoing support
• Provide customers with product samples and catalogs
• Develop a marketing strategy to access new contacts within the existing account base
• Achieve sales and margin objectives set by your Director
• Conduct continuing market research on specific channels of business and assist in developing territory strategy, vendor relations, and dealer of record
• Respond to undriven-preferred vendor opportunities on the TLS SOE and FESE contracts
• Communicate with the Regional Sales team to provide them with leads in their areas from bid boards or incoming inquiries
• Monitor all bid boards for opportunities within the assigned market segment. Sites to include DIBBS, GSA Ebuy, Unison, and SAM.gov

• Ability to organize and manage multiple priorities
• Excellent communication skills both written and verbal across all business levels
• Solid understanding of assigned sales markets as well as company objectives and goals
• Ability to build rapport and credibility with colleagues, customers, and suppliers
• Customer service focused with the ability to manage difficult customer situations
• Associates Degree in Business or related field or work equivalent
• Government sales and Federal contracting experience a plus
• MS Office Suite or comparable software, internet search capability, and database creation/entry
• Understanding and experience in Enterprise Resource Planning (ERP) software
• Sales Force experience is a plus