Account Manager

Job Summary

Oversee a given territory, managing Customer relationships and PHNX Regional Account Managers who team with you to support those customer relationship

• Serve as the primary interface with the customer
• Understand Customer Requirements to include
  • Timelines
  • Budgets
  • Specifications
  • Seasonal buying patterns
• Provide on-site services to include
  • Demonstrations
  • Sizing
  • Consultative support
  • Carry forth Product Knowledge, industry knowledge, and like customer best practices
  • Understand and convey Industry Trends
  • Build and maintain interpersonal relationships at multiple rank levels
• Accept and process orders
  • Add customer information/records
  • Properly and accurately enter order detail
  • Have intimate knowledge
  • Develop an order monitoring process
    • Ability to track critical and important orders
  • Effectively convey Customer needs to PHNX Operations team
• Dynamic Problem Solver
  • Identify and resolve unique customer problems and requirements
• Convey to Customer Vendor capabilities and Limitations
• Forecasting
• Convey Customer Requirements
• Facilitate Customer/Vendor meetings on tactical and strategic level

• Understand pricing dynamics of your marketplace
• Understand your competitors
• Maintain ongoing knowledge of local, state, specialty group ,and federal grants

• Maintain vehicle
• Be responsible for use of Company Credit Card

• Must be proficient at Excel, Word, and uploading/downloading files and photographs
• Must have advanced understanding of Brightpearl Software
• An ability to cooperate and get along with others
• Strong communication and time management skills
• Strong attention to detail and organizational skills