Showroom Sales Manager - Plumbing & Lighting

Job Summary:

The Plumbing and Lighting Showroom Sales Manager will be responsible for overseeing the operations, sales, and strategic direction of our lighting and plumbing, luxury products showroom in Lexington, KY. Your primary objective will be to enhance showroom experience for clients while driving revenue growth and brand recognition. You will lead a team of showroom staff, ensuring exceptional customer service, effective product presentation, and successful sales outcomes.

Additionally, you will collaborate closely with marketing, operations, and divisional management teams to align showroom activities with overall company objectives. Customers include home builder groups, custom home builders, remodelers, designers, and retail.

Responsibilities:

Develop and implement strategic sales plans to achieve company targets and expand market share in the plumbing and lighting industry in Central Kentucky area.

Lead and manage a team of showroom associates, providing guidance, support, and coaching to drive performance and exceed sales goals and operational goals.

Establish and maintain strong relationships with key clients, builders, contractors, architects, and designers to drive business growth and customer satisfaction.

Collaborate with marketing teams to develop effective sales collateral, promotions, and campaigns to support sales efforts and increase brand visibility.

Monitor market trends, competitor activity, and customer feedback to identify opportunities for product and service enhancements.

Manage inventory levels and ensure showroom displays are visually appealing and up to date with the latest products and trends.

Conduct regular performance evaluations, set goals, and provide ongoing training and development opportunities for showroom team members.

Coordinate with internal departments such as operations, logistics, and finance to ensure seamless execution of sales initiatives and exceptional customer service.

Prepare and present sales reports, forecasts, and budgets to divisional management, highlighting achievements, challenges, and recommendations for improvement

All other duties as assigned.

Key Responsibilities:

Strategic Leadership:

Develop and execute strategic plans to maximize showroom performance, revenue, and profitability.

Set clear goals and objectives for showroom operations in alignment with the company's vision and values.

Stay abreast of industry trends, market dynamics, and competitor activities to identify opportunities for growth and innovation.

Team Management:

Recruit, train, mentor, and evaluate showroom staff to ensure a high-performing team.

Provide leadership and guidance to motivate and inspire showroom personnel to achieve sales targets and deliver exceptional customer service.

Foster a positive and collaborative work environment that encourages teamwork, creativity, and continuous improvement.

Sales and Customer Service:

Drive sales growth by implementing effective sales strategies, promotional campaigns, and customer engagement initiatives.

Monitor sales performance metrics and KPIs, analyze trends, and implement corrective actions as needed.

Ensure that all customer inquiries, requests, and concerns are addressed promptly and satisfactorily.

Showroom Operations:

Oversee the day-to-day operations of luxury products showrooms, including inventory management, product displays, and showroom maintenance.

Optimize showroom layouts and product presentations to create visually appealing and immersive experiences for clients.

Ensure compliance with company policies, procedures, and quality standards.

Relationship Management:

Cultivate and maintain strong relationships with lighting and plumbing luxury product suppliers.

Collaborate with internal departments, such as marketing, operations, and finance, to coordinate showroom activities and initiatives.

Qualifications:

Bachelor’s degree in Business Administration, Marketing, or related field; MBA preferred.

Proven track record of success in luxury retail, showroom management, or related industry, with a minimum of 3 years of experience.

Strong leadership and team-building skills, with the ability to inspire and motivate others to achieve…