Night Operations Assistant

Night Operations Assistant

Night Operations Assistants provide overnight support for residence hall operations, serving as the primary staff presence during late-night hours. Responsibilities include monitoring building access, maintaining front desk operations, responding to safety and community concerns, documenting overnight activity, assisting residents with questions, and connecting students to campus resources. The role requires independent work during the nocturnal shift (Wed‑Sun 12:00 am‑8:00 am, 37.5 hours per week) and supports a safe, secure residential environment.

Required Education
:
High School diploma or equivalent.

Required Experience
:
Minimum 2 years in a customer service, residence life, security, or related field.

Required Licenses / Certifications
:
None.

Physical Requirements
:
Sitting at a workstation for extended periods, repetitive motions, prolonged screen time, and lifting/carrying up to 30 lbs.

Skills / Knowledge / Abilities
:

• Strong interpersonal and customer service skills
• Effective verbal and written communication
• Ability to manage conflict and de‑escalate challenging situations
• Sound judgment and decision‑making in fast‑paced or high‑pressure environments
• Attention to detail and situational awareness
• Ability to maintain professionalism and confidentiality
• Time management and ability to work independently during overnight hours
• Basic technology skills (e.g., reporting systems, email, access control systems)

Preferred Education / Experience
:
Some college experience preferred. Prior experience in customer service, residence life, security, or related fields, with incident documentation, policy enforcement, and independent work environments is strongly preferred.

Equal Employment Opportunity / M/F/Disability/Protected Veteran Status

We value the well‑being of all employees and are committed to providing a safe, drug‑free campus. The University follows all applicable nondiscrimination laws and provides equal opportunities for qualified persons in all aspects of institutional operations.

Applicant Documents