Residential Technician

JOB SUMMARY

A Residential Technician specializing in residential overhead door installation and repair performs crucial services for homeowners, focusing on the safe, efficient, and proper functioning of garage door systems.

ESSENTIAL JOB FUNCTIONS

* Execute new installations, repairs, and retrofit residential overhead doors, sectional doors, electric openers, and associated mechanical components, ensuring all work meets manufacturer specifications and safety standards.

* Troubleshoot, repair, and secure various door components, operators, and brackets while utilizing technical support resources as needed to resolve complex equipment issues efficiently.

* Accurately load company vehicles daily with necessary materials, tools, and equipment required for scheduled installations and service calls.

* Thoroughly document all work performed, including details of installations, repairs, and any necessary recommendations for future service or additional repairs.

* Monitor the work area to maintain a safe environment for both the technician and the homeowner, ensuring all debris, tools, and equipment are cleared from the site upon completion of work.

* Maintain clear communication with office staff regarding job status updates and directions and aid fellow team members on other job sites or quick service calls as necessary.

* This job description is not designed to cover or contain a comprehensive listing of the required activities, duties, or responsibilities of the team member. Duties, obligations, and activities may change, or new ones may be assigned at any time with or without notice.

Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.

LEADERSHIP COMPETENCY MODEL

This role requires the demonstration of the following competencies:

Instills Trust | Communicates Effectively | Demonstrates Customer Focus | Takes Initiative | Makes Quality Decisions | Drives Growth | Ensures Accountability | Drives Results

KNOWLEDGE, SKILLS, AND ABILITIES

* Ability to troubleshoot electrical issues

* Skilled Mechanically

* Skill in delivering responsive, high-quality customer service.

* Ability to identify and resolve problems.

* Advanced proficiency (knowledge) with Microsoft Office 365.

SUPERVISORY RESPONSIBILITIES

* This position has no supervisory responsibilities.

WORK ENVIRONMENT AND PHYSICAL DEMANDS

Residential environment

Prolonged periods in changing climate

Must be able to lift up to 60 pounds

PLANNED BUSINESS TRAVEL

* This job requires no planned business travel.

EDUCATION AND EXPERIENCE

* High School diploma or equivalent is required. Associate or bachelor's degree, preferred.

* Combining experience in residential electrical practices of 1 or more years with education is desirable.

* Previous experience with Residential Garage Doors preferred.

EEO STATEMENT

Dura Serv is an equal-opportunity employer. We prohibit discrimination and afford equal employment opportunities to team members and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Our EEO policy applies to all aspects of the relationship between Dura Serv and its team members, including recruitment, employment, promotion, transfer, training, working conditions, compensation, benefits, and application of policies.