Fire Detection Service Technician

What We Offer

• Competitive Starting Pay
• Paid Training
• Global Advancement Opportunities
• Company Vehicle (as applicable)
• Referral Bonuses
• Comprehensive Benefits:
  Medical/Dental/Vision insurance, Health Savings Account (HSA), Life Insurance, 401(k) savings plan with company match, Short‑Term and Long‑Term Disability, Employee Assistance Program, Wellness Program

• Receive service calls from Service Resource Center, including a brief description of equipment/system malfunctions.
• Contact customer representative and ascertain equipment/systems problems.
• Diagnose problems and perform service and repairs on electronic fire alarm systems and other related building system products at customer sites.
• Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc. to repair equipment.
• Service, troubleshoot and install many different manufacturers’ Fire & Life Safety systems including Simplex and Grinnell.
• Read and interpret blueprints, diagrams, submittals, specifications, software/systems, programs, schematics and operational product manuals.
• Exhibit excellent customer service skills by consistently communicating with district staff and customers to ensure satisfaction.
• Complete service acknowledgements with proper coding through communication devices such as smart phones and laptops.
• Obtain customer signature upon completed service call assignment.
• Participate in a scheduled on‑call rotation.
• Help to train or mentor others on the service team.
• Provide customers with the highest level of service to solve building inefficiencies and resolve service‑related items.
• As a trusted advisor to our customers, provide solutions and outcomes at the time of service.
• Perform other duties as assigned.

• Troubleshooting and repairing installed systems, including panel reprogramming, device replacement/repair, resolving low‑voltage circuit troubles and system testing.
• Organize and effectively utilize technical resources, information, material, and support to assure efficient execution of all assigned tasks.
• Programming of fire alarm, security, and access control system panels.
• Experience with CCTV, IT, and IP networks a plus.
• Complete and submit all required task‑related, activity, productivity, and other documentation in a timely manner.
• On‑call and after‑hours work may be required on occasion at customer need.
• Provide recommendations and solutions to ensure facilities run efficiently, including upselling opportunities.
• Provide quotes to support recommendations and solutions.

• 2+ years’ experience with fire alarm, access control, security intrusion, sound and communications systems.
• Ability to interpret blueprints, diagrams and specifications.
• Good working knowledge of computers.
• Ability to follow verbal and written instructions.
• Capable of performing physical labor to include carrying and moving equipment and tools up to 50‑70 lbs.
• Work in unusual and occasionally difficult positions such as climbing ladders, scaffolding, and high‑lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc.
• Flexible hours, including weekends, to meet customer requirements.
• Occasional overnight travel may be required.
• High level of customer service.
• Maintain truck inventory to ensure timely response to customer needs.
• Adherence to, implementation of, and compliance with safety guidelines and procedures at all times.
• Strong organizational skills, positive attitude, and the ability to learn quickly.
• Valid driver’s license with a record that meets company requirements.
• Retention of any licenses required by national, state, and local codes.

• Technical training preferred (NICET II).

Hiring hourly range: $21.92 – $30.14. (Hourly rate determined by education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.)

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability, or any other characteristic protected by law. To view more information about your equal opportunity and non‑discrimination rights as a candidate, visit EEO is the Law.

If you are an individual with a disability and you require an accommodation during the application process, please visit here.