Field Service Engineer

Position: Field Service Engineer I
Field Service Technician (Intermediate Level)
Company Overview Equipment Management Service and Repair (EMSAR), headquartered in Wilmington, Ohio, is a rapidly growing national technical services company providing maintenance, repair, and installation services to OEM partners within the healthcare industry.

EMSAR’s service offerings include:

On-site technical field support (maintenance and repair)
FDA field change orders and recalls

Equipment installation FDA compliance and validation services

Technical training and education

Position Summary This intermediate-level field position is responsible for performing preventive maintenance, and repair on hospital beds.

EMSAR provides all necessary tools and paid technical training.

This position is Monday-Friday, business hours.

Key Responsibilities Perform on-site preventive maintenance and repairs on hospital beds.

Provide intermediate-level engineering and technical service support to customers.

Manage and complete assigned work orders using EMSAR’s service management platform (Service Max). Approximately 25% of daily work involves documentation and system updates.

Maintain consistent communication with dispatchers to coordinate work assignments and scheduling.

Perform additional duties as assigned by supervisors or management.

Maintain a professional appearance and well-organized tools and equipment while representing EMSAR.May be assigned to work regularly at designated client facilities.

Qualifications & Skills Technical and Analytical Skills Ability to read and interpret technical documentation, service manuals, safety procedures, and operational guidelines.

Knowledge of commonly used field service engineering practices, procedures, and equipment.

Intermediate-level troubleshooting and technical repair skills.

Communication & Interpersonal Skills Strong verbal and written communication skills.

Ability to maintain positive working relationships with internal teams and external clients.

Organization & Time Management Ability to prioritize tasks, plan work efficiently, and manage time effectively.

Capable of working independently with limited supervision while following established guidelines.

Minimum Education & Experience Option 1

High School Diploma or equivalent2–4 years of technical or field service experienceOROption 2

Associate’s degree or trade/technical school certification1+ year of technical experience (internship, apprenticeship, or externship acceptable)

Additional Requirements:

Valid driver’s license and proof of liability insurance

Ability to operate personal, fleet, or rental vehicles

Work Environment &

Physical Requirements Frequent standing, walking, bending, squatting, and stair climbing while performing service work.

Extended periods of computer use for service documentation and reporting.

Ability to use both hands to handle tools and small components without restriction.

Ability to lift up to 50 lbs and move equipment up to 125 lbs.

Regional travel, including day and occasional overnight trips

Pay: $27.00 - $29.00 per hour Benefits:401(k)401(k) matching

Dental insurance

Employee assistance program

Flexible spending account

Health insurance

Health savings account

Life insurance

On-the-job training

Paid time off Referral program

Tools provided

Vision insurance

Work Location:

In person
#J-18808-Ljbffr