Service Technician III

Position Overview

As a Service Technician III, you'll operate as a senior/journeyman-level expert, independently handling complex commercial HVAC service calls, advanced diagnostics, repairs, maintenance, and system startups across a wide range of equipment in buildings, hospitals, schools, industrial facilities, and more. Lead service efforts on challenging jobs, mentor junior technicians, and deliver high-reliability solutions that ensure code compliance, energy efficiency, and outstanding customer satisfaction.

Our people-first culture empowers your mastery with specialized training, certifications, leadership opportunities, and the fulfillment of keeping critical commercial systems running safely and sustainably nationwide.

• Independently diagnose, troubleshoot, repair, and maintain complex commercial HVAC systems, including rooftop units, split systems, chillers, boilers, VAV boxes, air handlers, central plants, controls/DDC, large-tonnage equipment, and both wet-side (hydronic) and dry-side (air-side) applications.
• Perform advanced repairs such as major component replacements (compressors, evaporators, condensers, controls, valves, pumps), refrigerant recovery/recharge/handling, system balancing, startup/commissioning, and retrofits/upgrades.
• Conduct thorough preventive maintenance, performance testing, energy-efficiency assessments, leak detection, and system optimization to minimize downtime and extend equipment life.
• Lead full service calls from dispatch to completion: assess on-site issues, communicate clearly with customers on findings/recommendations/solutions, coordinate parts and materials, execute work, and follow up for satisfaction.
• Ensure all work complies with codes, regulations, manufacturer specifications, EPA requirements, and Modigent safety/quality standards.
• Document service activities in detail (work orders, reports, photos, as-builts, recommendations) and maintain accurate records for billing, warranty, and continuous improvement.
• Mentor and guide Service Technician I and II team members by demonstrating techniques, sharing best practices, supporting on-the-job learning, and promoting safety and quality standards.

Yes – Provides coaching, mentoring, and technical guidance to junior Service Technicians (Levels I and II); may lead small service teams or coordinate with subcontractors on complex calls, ensuring alignment with safety, quality, and customer expectations.

• Experience:
  
  5+ years of progressive hands‑on commercial HVAC service, repair, and maintenance experience; proven journeyman-level proficiency in diagnosing and resolving advanced system issues independently.
• Education:
  
  High school diploma or GED required; trade school, apprenticeship completion, or equivalent preferred.
• Certifications:
  
  EPA Section 608 certification (Universal strongly preferred); NATE certification, manufacturer-specific training, OSHA 10/30‑hour, or other relevant credentials a plus.
• Physical Demands:
  Ability to regularly lift and carry up to 50 lbs, climb ladders/scaffolding/stairs, work in confined spaces or at heights, bend/kneel/crouch, reach overhead, and use diagnostic tools/equipment for extended periods; frequent standing, walking, manual dexterity, and physical stamina required.
• Work Environment/Safety:
  Primarily field-based in commercial/industrial settings (indoor/outdoor, varying weather, rooftops, mechanical rooms); exposure to noise, dust, heights, refrigerants, electrical hazards, and extreme temperatures; must strictly adhere to OSHA regulations, EPA protocols, conduct hazard identification, and wear required personal protective equipment (PPE) such as hard hats, safety glasses, gloves, harnesses, and steel-toed boots at all times—safety is our top priority and non-negotiable.
  
  This is a safety-sensitive position. Frequent regional travel within assigned market, on-call rotations, and flexible hours (including evenings/weekends) may be required as business needs dictate.

• Advanced diagnostic/troubleshooting across commercial HVAC equipment (RTUs, chillers, boilers, controls/DDC,…