HVAC Controls Service Tech

Controls Service Tech

Reports to:

Service Manager

FLSA Status:
Non-Exempt, Hourly

For more than 75 years, Air Equipment Company has been solving the toughest HVAC challenges with smart, reliable solutions. We partner with over 45 leading manufacturers to bring cutting‑edge air systems to life—and we do it with a team that values agility, collaboration, and fresh thinking. From engineers to sales and support, every voice on our team plays a part in pushing the industry forward.

If you’re looking for your next move, we’re glad you found us. At AEC, you’ll join a company where local roots meet the strength of a national network—giving you the tools to grow, the space to innovate, and the chance to make a real impact from day one. We review every application carefully and appreciate your interest in growing your career with our team.

• Responsible for the execution of manufacturer startups and warranty repair for the control lines represented by AEC.
• Responsible for correctly configuring and programming a variety of manufacturers’ controllers.
• Responsible for troubleshooting and repairing controls related equipment during warranty period.
• Responsible for performing service for aftermarket customers of AEC controls manufacturers.
• Responsible for accurately completing startup documentation in a timely manner.
• Responsible for documenting and communicating warranty issues.
• Communicating with project management and service controller to ensure jobs remain on track and on schedule.
• Consistently reporting time and detailed notes in a timely manner
• Collaborating with the Service Manager to ensure AEC site / equipment issues are resolved effectively and efficiently.
• Ensuring job site safety
• Technical assistance–specifically associated with AEC control lines, sequence of operations, troubleshooting issues, and supporting BAS contractors with integration.
• Collaboration with Technical Service Manager to identify process and product issues.
• Responsible for participating in AEC’s EOS system. Includes but not limited to:
• Always maintain company culture and core values
• Understanding of companies long and short-term mission and vision
• Accountability to measurables to management
• Attending regular L10 meetings with Technical Service Team
• Attending regular Same Page meetings with management

• Minimum High School Diploma or GED required.
• Minimum of 5 years’ experience in Commercial HVAC or related industry.
• OSHA 10 preferred, training for OSHA 10 will be provided if needed.

• Understanding basic electron theory, how electricity travels, AC and DC currents, single phase and three phase circuits, and series and parallel circuits. Ability to read basic wiring diagrams. Understanding of Ohms Law. Ability to use multi-meters to read voltage, current and resistance values. Must be able to troubleshoot basic electrical circuits.
• Understanding of BAS communication principles including BACnet, LON, and MODBUS.
• Understanding of BAS terminology including but not limited to point types, facets, MAC/instance address schemes, baud rate, and Neuron .
• Excellent time management, communication, organizational, and problem‑solving skills.
• Proficient with the following software – Excel, Word, Outlook, Bluebeam/Adobe.
• Able to read construction documents.
• Must have the ability to switch quickly between tasks based on priority and timeline.
• Able to deal with high pressure situations.
• Works well within a team dynamic.
• Ability to maintain excellent customer and employee relationships.
• Position required use of strong technical knowledge to navigate difficult issue resolutions.

• Core Values
• We are humbly confident
• We care
• We do the right thing
• We have a “can do” and solution‑oriented attitude
• Customer success is paramount
• Our Purpose/Cause/Passion: Experts Helping Experts
• Our Niche: Creating and maintaining healthy environments
• Our Culture: We take our knowledge very seriously, but we don’t take ourselves too seriously. Management is humble and approachable. Everyone is important. We do not abandon customers.

• On‑boarding program with…