HVAC Commercial Service Technician IV

Welcome!

Why You Should Join the Engineering Excellence Team?

Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with training support and an opportunity for unlimited professional growth. Join us and become an EXPERT!

What you’ll enjoy:

Competitive pay: $25.00 to $55.00 per hour (based on experience)
Company-provided service vehicle so you can focus on the job, not the commute

Comprehensive medical, dental, and vision insurance
401(k) with company benefits to help you plan for the future

Paid Time Off because work life balance matters

Ongoing training and career development with opportunities to advanceA team that values safety, quality workmanship, and supporting one another

Job Summary Performs diagnostic and service work on commercial (5+ tons) HVAC equipment and accessories. Communicates with commercial customer to answer questions, resolves problems, and ensures complete customer satisfaction. Promotes products and services to customer. Trains other technicians, performs service work on more difficult situations, and assists the Field Supervisor or General Manager on work audits, site supervision, and work planning.

Works under the direction of the Field Supervisor or General Manager

Key Responsibilities:

Works under the direction of the Field Supervisor and/or management to perform commercial service and maintenance calls

Analyzes, diagnoses, and resolves customer problems in a courteous, professional, timely, and accurate manner

Diagnoses and performs services on heating, air conditioning, ventilation, and refrigeration equipment as well as accessories in an accurate and timely manner

Inspects equipment and performs diagnostics on equipment to identify potential problems to prevent premature and unexpected breakdowns or callbacks

Completes routine maintenance and equipment cleaning as needed or required

Responsible for delivery and removal of parts and equipment needed to complete service work Using hand-held device records all required information on customer call. Completes all forms and paperwork in a neat, timely, complete, and accurate manner.

Communicates with dispatch, while on duty, to ensure dispatcher has an accurate status report of activities and availability

Responsible for delivery of excellent customer service and sustaining high levels of customer satisfaction

Promotes products and services to the customer.

Ensures company property, vehicles, and tools are being used, maintained, and properly accounted for Represents the company professionally, honestly, and ethically in all business matters and activities

Follows standard procedures and processes, ensures that the company vehicle is properly stocked, returns defective warranty parts to the branch, and orders/replenishes vehicle stock as needed.

May be responsible for completing material requisition forms and related administrative activities.

Assists the Field Supervisor or management with site supervision, planning, and estimating

Assists the Field Supervisor or management with completing quality audits on selected service calls to ensure superior performance, quality, and customer satisfaction

Trains other service/maintenance/install technicians in technical skills and company procedures, as assigned

Performs similar/other duties as needed or assigned

Health & Safety

Roles and Responsibilities:

Reports any unsafe acts, conditions and hazards to direct supervisor/manager immediately

Reports any contravention of legislation or company policy, procedure or program to direct supervisor/manager immediately

Corrects substandard acts or conditions within area of control

Uses and maintains appropriate personal protective equipment (PPE) as prescribed by company program(s) or procedure(s)
Never removes or renders ineffective safety guards, devices, or clothing prescribed to be in place or worn Complies with the general rules as prescribed by company program(s) procedure(s)
Operates devises or equipment as prescribed by company program(s) or procedure(s)
Participates in any safety initiatives, teams, or committees

Reports all injuries or incidents as prescribed by company program(s) or procedure(s) immediately

Provides input on developing safety initiatives and plans to eliminate exposures that could cause accidents

Does not perform any act that may endanger the safety or well-being of others

Does not engage in any pranks, contests, or rough boisterous behavior

Works in compliance with applicable legislative requirement

Qualifications:

High school diploma or GED with additional training and 5 plus years’ experience 10 years experience for level IV in HVAC with technical training certification required

Must possess all valid licensing or certification as required by federal, state, provincial, or local governmental laws or regulations for the geographical work areaEPA 608 Universal required OSHA safety certifications preferred

Advanced skills in servicing commercial heating, air conditioning, and…