FTTH Installer

Fiber Optic Installation Technician – Job Description

We are seeking a skilled, professional Fiber Optic Installation Technician with prior experience in FTTH, telecommunications, cable, satellite, or low-voltage installation. The ideal candidate brings hands-on fiber installation and troubleshooting expertise, strong customer-service skills, and the ability to work independently across multiple jobs per day.

• Install fiber-optic service at residential and commercial customer locations.

• Run fiber from terminals, pedestals, handholes, poles, or other network connection points to customer premises.

• Install and route interior/exterior fiber cabling, including drilling through walls when required.

• Install fiber drops, NIDs/enclosures, ONTs, routers, and other customer-premise equipment.

• Perform fiber terminations, connector installation, and splicing as needed.

• Test optical signal levels using optical power meters, OTDRs, light sources, and visual fault locators.

• Verify installations meet required specifications and activate internet or related services.

• Configure routers, Wi-Fi equipment, and confirm proper connectivity.

• Troubleshoot fiber, equipment, Wi-Fi, and general connectivity issues.

• Educate customers on installed equipment, services, and basic operation.

• Maintain a clean, professional work area during and after installation.

• Document completed work, equipment used, test results, and installation details.

• Capture required photographs and complete electronic work orders.

• Maintain company tools, testing equipment, vehicles, and inventory.

• Follow all company, customer, OSHA, and job-site safety requirements.

• Communicate with supervisors and dispatch regarding job status, issues, damages, or additional work needed.

• Previous FTTH, telecom, cable, satellite, or low-voltage installation experience preferred.

• Fiber optic installation and troubleshooting experience strongly preferred.

• Ability to use fiber testing equipment (optical power meters, visual fault locators, etc.).

• Ability to safely operate drills, hand tools, ladders, and installation equipment.

• Basic understanding of home networking, routers, Wi-Fi, and Ethernet.

• Strong customer-service skills and professional appearance.

• Ability to work independently and manage multiple jobs daily.

• Valid driver's license and acceptable driving record.

• Ability to pass background checks and drug screenings when required.

• Must possess a truck, basic hand tools, and a ladder.

• General liability and workmanship comp insurance required.

• Splicer lease available if needed.

• Strong problem-solving and troubleshooting ability.

• Clear communication skills with customers, supervisors, and dispatch.

• Organized, detail-oriented, and consistent with documentation.

• Commitment to safety, quality, and customer satisfaction.