Guest Service Assistant

Function

To work in cooperation with other staff members to assist lodge residents in understanding and following policies and procedures, ensuring a secure environment for them and staff.

Fayette County, Lexington, KY 40508, 736 W. Main Street

Full-time (1-Wednesday-Sunday 3pm-11pm), Part-time (Friday, Saturday, & Sunday, 1-1st and 1-2nd shift)

From $13.00 per hour

In person

• Greet everyone entering the facility in a kind, friendly manner.
• Upon checking in a client, give them a tour of the building.
• Read logbook upon going on duty.
• Refer questions regarding admission to the Director of Guest Services.
• Have working knowledge of the Employee Procedure Manual and Residential Policy Manual.
• Circulate throughout the building and grounds every 45 minutes to ensure rules are followed and security is maintained.
• Record a head count at least three times per shift.
• Keep all assigned statistics up to date.
• Be responsible for the cleanliness of the facility as instructed by the Director of Guest Services.
• Check on diners at each meal and monitor the dining room during mealtimes, making any necessary announcements.
• Make entries in the logbook of pertinent events or information from your shift.
• Keep the hallways clear of loitering residents.
• Maintain security of the lodge by monitoring the comings and goings of visitors, ensuring visitor badges are worn and others entering the area have signed in and have appropriate  badge.
• Be responsible for covering for co-workers during absences.
• Provide other services as required for the efficient functioning of the organization.