Communications Specialist

Communications Specialist - Lexington, Kentucky

We are looking for a Communications Specialist to support our emergency medical services operations. You will collaborate with experts to enhance communication initiatives and serve patients and partners efficiently.

Up to $7,500.

• Assimilate information to make quality decisions and perform specialized communication services (transport requests, triage, radio communications).
• Maintain effective communication with crew members and aircraft using a complex statewide, multi‑channeled radio system, and perform flight‑following procedures.
• Document accurate medical information for transport activities, ensuring legal compliance.
• Input flight and ground transport data into the network database in accordance with FAA Part 135 and PHI policies.
• Facilitate positive relationships with referring and receiving facilities and pre‑hospital agencies.
• Implement procedures for notifying administration or relevant agencies during incidents or emergencies.
• Attend departmental staff meetings and continuing education meetings.
• Receive incoming quote requests for long‑distance air medical transports, calculate price quotes, and educate callers.
• Initiate the front‑end billing process for quoted patient accounts and assist with follow‑up.
• Make outbound follow‑up calls regarding quote status and identify opportunities to fill backhaul flight legs.
• Perform other duties as required.

• 3‑ or 4‑day schedule.
• Phoenix, AZ

• High School Diploma or equivalent.
• Preferred: EMS and/or air medical communications experience; public relations, customer service, marketing or sales; healthcare billing and insurance.
• Medical terminology knowledge preferred.
• Computer literacy and proficiency in Word and Excel; ability to learn custom software.
• Excellent customer service skills; ability to remain calm under pressure and make clear, logical decisions.
• Must pass pre‑placement drug screening and background check.
• Position designated Safety Sensitive under the Arizona Medical Marijuana Act.

• Successful completion of Communications Specialist Academy.
• PHI New‑Hire Orientation.
• PHI Destination Zero.
• Successful completion of King County Emergency Medical Dispatcher Certification Program.
• Yearly recurrent training courses (HIPAA, Code of Conduct).

• Safe – Commitment to Destination Zero.
• Efficient – Focus on outcomes and resource use.
• Quality – Commitment to excellent performance.
• Service – Dedication to customers, communities, and teammates.

Sign‑on bonus up to $7,500.

PHI, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.