Front Desk Associate Lexington, MA

Front Desk Associate

We are looking for a welcoming and dependable Front Desk Associate to support daily reception operations. This long-term contract position is ideal for someone who enjoys helping residents, visitors, and staff while keeping front desk activities organized and responsive. The role combines customer service, administrative coordination, and on-site support to maintain a detail-oriented and comfortable community environment.

Responsibilities:

• Welcome guests and vendors at the front desk and guide them to the appropriate apartment, office, or service area.
• Manage incoming mail, packages, and deliveries, ensuring items are logged and distributed accurately.
• Answer inbound calls and respond to general questions by providing clear information or directing inquiries to the right team member.
• Enter and update front desk records, including resident absences, service charges, and other routine tracking details.
• Assist residents with maintenance-related concerns by documenting work requests and routing them for follow-up.
• Respond promptly to urgent situations, including fire alarms, and communicate panel information according to established procedures.
• Support resident services by sharing event details, community information, and other helpful resources.
• Coordinate additional front desk services such as dry cleaning distribution, postage handling, fax support, and guest suite-related tracking.
• Prepare reports and complete administrative tasks assigned by leadership while maintaining an orderly reception area.
• Monitor for safety concerns, escalate resident feedback appropriately, and protect confidential information in all interactions.