Front Desk Associate

Description

We are looking for a welcoming and dependable Front Desk Associate to support daily reception operations. This Long-term Contract position is ideal for someone who enjoys helping residents, visitors, and staff while keeping front desk activities organized and responsive. The role combines customer service, administrative coordination, and on-site support to maintain a detail-oriented and comfortable community environment.

Responsibilities:

- Welcome guests and vendors at the front desk and guide them to the appropriate apartment, office, or service area.

- Manage incoming mail, packages, and deliveries, ensuring items are logged and distributed accurately.

- Answer inbound calls and respond to general questions by providing clear information or directing inquiries to the right team member.

- Enter and update front desk records, including resident absences, service charges, and other routine tracking details.

- Assist residents with maintenance-related concerns by documenting work requests and routing them for follow-up.

- Respond promptly to urgent situations, including fire alarms, and communicate panel information according to established procedures.

- Support resident services by sharing event details, community information, and other helpful resources.

- Coordinate additional front desk services such as dry cleaning distribution, postage handling, fax support, and guest suite-related tracking.

- Prepare reports and complete administrative tasks assigned by leadership while maintaining an orderly reception area.

- Monitor for safety concerns, escalate resident feedback appropriately, and protect confidential information in all interactions.

Requirements

- Previous experience in a reception, front desk, or customer-facing position is preferred.

- Strong verbal and written communication skills with the ability to interact professionally.

- Ability to handle multiple tasks efficiently, including answering calls, data entry, mail distribution, and visitor coordination.

- Sound judgment and problem-solving skills to address routine issues and respond appropriately in urgent situations.

- Comfort using computer-based systems for recordkeeping, reporting, and daily front desk operations.

- High level of professionalism, discretion, and respect for confidential information.

- Flexibility to work within a year-round operation that may include weekends and holidays as needed.

Talent Match®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ()  and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit  for more information.

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