Practice Assistant- Administrative

174818 Practice Assistant – Administrative

Location: Lexington, MA (Onsite)
Duration: 3-Month Contract
Schedule: Monday–Friday | 8:30 AM – 5:00 PM
Company: Sigma, Inc.

Sigma, Inc. is hiring an experienced Practice Assistant – Administrative for a 3-month onsite contract supporting a Beth Israel Lahey Health (BILH) Primary Care location in Lexington, Massachusetts
.

We are seeking a customer-focused healthcare administrative professional with experience in Epic
, patient registration, appointment scheduling, insurance verification, and front desk operations. This role is ideal for candidates with exceptional communication skills and a passion for delivering outstanding patient care.

Eligibility Requirement: Candidates must have been separated from Beth Israel Lahey Health (BILH) for at least 6 months to be considered.

• Greet patients and provide exceptional front desk customer service
• Verify patient demographic and insurance information during check-in
• Schedule patient appointments using the Epic scheduling system
• Answer and triage high-volume inbound calls professionally
• Follow established phone scripts and scheduling protocols
• Determine appropriate appointment types, providers, and urgency levels
• Obtain and document referrals and insurance authorizations
• Update patient records and demographic information
• Coordinate scheduling for office visits, diagnostic testing, physical therapy, occupational therapy, and radiology services
• Educate patients regarding appointment preparation and required documentation
• Record and forward accurate messages to providers and clinical staff
• Respond to provider requests and emails promptly
• Escalate urgent patient concerns to the appropriate clinical team
• Maintain patient confidentiality and HIPAA compliance
• Support efficient clinic operations through accurate documentation and scheduling

• Previous experience as a Practice Assistant, Medical Receptionist, Patient Service Representative, Medical Administrative Assistant, or Front Desk Coordinator
• Epic EMR/EHR experience (Required)
• Strong customer service and patient interaction skills
• Experience with:
  • Patient registration
  • Appointment scheduling
  • Insurance verification
  • Demographic updates
  • Referral coordination
• Ability to manage high-volume phone calls
• Excellent verbal and written communication skills
• Strong organizational and multitasking abilities