IREV Tour Guide (PDF
Listed on 2026-08-22
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Customer Service/HelpDesk
Customer Service Rep, Bilingual, HelpDesk/Support
Town of Lexington
Employment Opportunity
iREV Tour GuideHourly Rate: $30/hour
Part Time:
Seasonal/Year-Round (Non-Benefitted)
Weekends and Holidays Availability Preferred
Posting will remain open until filled
GENERAL SUMMARYUnder the general supervision of the Visitors Center Manager, this position is responsible for providing historically accurate tours of Lexington's history through the "iREV Mixed Reality" tours.
ESSENTIAL JOB FUNCTIONS- Create a welcoming atmosphere by being courteous and warm to all visitors;
- Dress in colonial clothing;
- Present historically accurate information as written in provided scripts;
- Prepare and cover tour content within a specific timeframe;
- Respond to historical questions regarding Colonial-Era Lexington and the American Revolution;
- Assist visitors with technological devices such as Meta Quest headsets and portable speakers.
- Troubleshoot and resolve Meta Quest headset hardware and software glitches to ensure seamless, uninterrupted user experiences.
- Prepare, sanitize, and manage VR headsets, controllers, and software platforms
- Guides visitors through 360-degree digital virtual environment which includes visitors wearing eye-covering virtual reality headsets.
- Perform special projects and other related duties as directed or as the situation dictates;
- Regular attendance is required.
Supervision Scope:
None
Supervision Received:
Works under the direct supervision of the Visitors Center Manager, following department rules, regulations and policies; and complete tasks, according to prescribed time schedules.
Supervision Given:
None
N/A
PREFERRED QUALIFICATIONSEducation, Training and Experience
- 18 years of age or older;
- Flexibility to work various shifts, including weekends and holidays, as needed;
- Experience presenting to diverse groups, schools, museums, or community organizations
- Background in history, education, theater, museum studies, tourism, or cultural programming
Knowledge of Lexington and Boston's Colonial-Era history with a genuine interest in history and storytelling.
SkillsStrong public speaking and presentation skills;
Strong customer service skills. Strong written and verbal communication skills.
Ability to clearly and accurately convey information provided in a written script.
Ability to wear historical period clothing in all weather, while walking or standing for long periods.
Ability to respond to questions from the general public which may require critical thinking.
Ability to assist visitors with technological devices such as headsets and portable speakers who may be unfamiliar or uncomfortable with new technology.
Ability to maintain focus and situational awareness in an outdoor environment within a group of people.
WORKING CONDITIONS & PHYSICAL DEMANDS- Work is performed in a seasonal, fast-paced environment. The majority of work is performed in a moderately noisy work environment.
- Multiple walking tours per shift in weather conditions that may include heat, cold, wetness and humidity, and are required to walk on uneven surfaces for extended periods of time.
- Makes frequent contact with visitors and customers from all over the country, vendors, and local organizations. Contacts are in person and involve an information exchange dialogue.
The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Regularly required to walk, stand, sit, talk, and hear; operate objects, tools, or controls; pick up paper, files, books, and other common office objects. Ability to view computers. Ability to reach and bend, to stoop, kneel crouch, or crawl and push/pull or may occasionally lift objects up to 30 pounds. Must be able to communicate. Vision and hearing at or correctable to normal ranges.
This job description does not constitute an employment agreement between the employer and employee, and is subject to change by the employer, as the needs of the employer and requirements of the job change.
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