Learning Coordinator

End – 3/31/27 (with yearly renewals ongoing)

Hybrid on‑site in Lexington, MA each Tuesday

Pay is $35 an hour W2 plus benefits

This Training Coordinator will work with the Patient Access Field Training Team and be responsible for ensuring continuity and increasing efficiencies in delivering functional patient access field training. The main training program is one year in length with 4 groups running concurrently. So, this year, one started in April, July, August and then one in September and November. The busy period is from August to January.

The training coordinator will provide full time administrative support to this program.

• Coordinating events, updating content and working with trainers to ensure overall effectiveness.
• Manage rosters by monitoring and collecting data from various reports
• Coordinate training logistics for patient access field training teams and ensure schedules, invitations, paperwork, materials, reporting, and set up are complete.
• Provide support for meetings (virtual or live) as producer, content development support and/or post meeting follow up. May use or manage virtual training platforms (i.e. MS Teams/Adobe Connect)
• Support learning effectiveness and satisfaction measures (assessments and surveys), and track and create reports on outcomes of training events. Use Power BI, Survey Gizmo, MS Forms and other survey/measurement tools to collect and report on data and make recommendations on weaknesses and areas that need additional training.
• Develop training matrices and curricula for training content to be housed in LMS. Support document management (SOP creation and storage)
• Gather training completion documentation and support trainers with course close‑out, ensuring compliance requirements are met.
• Coordinate, populate and track training schedule items on department calendars (FLD, FC&T, ELD) (i.e. Training Dates). Manage centralized training calendar, proactively collecting data and communicating to stakeholders
• Market internal training opportunities to encourage participation.
• Provide support in managing training materials, inventory, storage and coordinate shipping of supplies to trainees.
• Coordinate with stakeholders to schedule necessary meetings/training
• Collaborate with training team to coordinate for physical room reservations and set‑up (order materials, participant guides, training supplies, etc.) Collaborate with meeting planning on event logistics.
• Support administration of training attendance including nominations, participant lists, registrations.
• Provide customer service to training participants, including being the point‑of‑contact, triaging questions, concerns, and feedback
• Prepare and deploy communication to participants, on behalf of training lead (i.e. expectations, instructions, etc.). May manage functional outlook mailboxes and triage of email.
• Support written communications for training project rollouts and internal projects.
• Strong interpersonal skills and ability to communicate effectively with management and other departments using a wide variety of skills and vehicles
• Collaborate with Takeda Meetings & Events and/or external meeting planning agency, report spend to functional leadership as applicable.

• Associates Degree, Bachelors Preferred
• Minimum 5 years of relevant work experience, or equivalent combination of training and experience, pharmaceutical or biotech experience preferred, meeting planning experience preferred
• Strong technical skills in MS Suite:
  Word, Excel, PowerPoint, SharePoint, Forms, Teams, Project, etc.
• Ability to effectively organize and manage multiple training initiatives simultaneously each with varying priorities, timelines, and resources
• Self-motived and solution oriented
• Strong interpersonal skills and ability to communicate effectively with colleagues and management.
• Ability to communicate ideas and data both verbally and written in a persuasive and appropriate manner
• Knowledge of best practices in creating instructional materials, training plans and support materials (job aids, quick reference guides).
• Experience with LMS systems and training requirements
• Experience with survey and measurement tools, data collection and presentation