Training Specialist

Responsibilities

• Develop instructor‑led learning programs geared toward both a technical and an end‑user audience.
• Develop quick reference cards, manuals, and presentation decks that can be delivered in person or used as a stand‑alone job aid both now and in the future.
• Deliver interactive, engaging, and highly effective instructor‑led training sessions in person and via web‑conferencing tools.
• Create online courses using Articulate to support ongoing training needs.
• Create and deliver course surveys to ensure that learning is meeting all identified needs.

• Bachelor’s degree in technical writing, computer science or other related field is preferred.
• At least 5 years’ experience designing, developing and delivering online and instructor‑led training to technical and end‑user audiences.
• At least 3 years’ experience developing online courses.
• ITIL Foundations Certification required; ITIL training experience preferred.
• Prior experience creating training for Service Now application highly desirable.
• Prior experience in a global environment preferred.
• Outstanding communication skills, both written and oral, with audiences of all levels.
• Ability to establish and maintain strong relationships.
• Flexible and adaptable; able to work in ambiguous situations.
• Knowledge of the Microsoft Office Suite required.