Senior Director, Patient Access Portfolio Strategy and Operations

The Senior Director, Patient Access Portfolio Strategy and Operations is responsible for defining and advancing Takeda’s next-generation patient access ecosystem through digital innovation, technology enablement, and portfolio-level strategy. The leader provides vision for digital patient support tools and technology platforms that transform the patient and provider experience, accelerate speed to therapy, and drive scalable, insight-driven access models across the USBU portfolio.

Leads functional support teams across four business-aligned teams to support the patient journey.

• Develop and execute a portfolio-level patient access strategy across brands; establish frameworks to prioritize investments across access programs, digital tools, and service models.
• Drive cross-brand standardization where appropriate; lead governance models to evaluate performance, financial governance, and continuous optimization.
• Define and lead enterprise digital vision for Patient Access aligned with USBU and PAMA.
• Identify/prioritize transformative digital capabilities (automation, AI-enabled workflows, advanced analytics, engagement platforms); modernize infrastructure for omnichannel experiences.
• Partner with DD&T to translate business needs into scalable, interoperable solutions; evolve core platforms (CRM, data integration layers, pharmacy tools).
• Advance real-time visibility into patient journey performance and drop-off/intervention opportunities; champion data-driven decision making (analytics, predictive modeling, dashboards).
• Identify/build external partnerships; evaluate emerging technologies/vendors; lead pilots and innovation initiatives.
• Serve as a senior strategic partner to MACS, DD&T, A&I, Commercial Operations, Medical, Legal, Compliance, and Field Access; lead finance/contracting centralization and harmonization for patient access.
• Build and lead a high-performing portfolio strategy team; foster innovation/accountability; upskill the organization on digital enablement and future-ready access models.

• Bachelor’s degree required;
  Master’s degree preferred.
• 10–15+ years in biopharmaceutical patient access, specialty pharmacy, hub services, or related commercial operations.
• Deep understanding of U.S. payer/channel/SP distribution and patient support models.
• Demonstrated success leading large, complex operations and cross-functional transformation.
• Expertise in systems/workflow design, vendor oversight, and process optimization.

• Strong analytical and enterprise leadership; influence senior stakeholders and lead through complexity/ambiguity.
• Strategic and systems-mindset; able to architect end-to-end operational frameworks.
• Digitally fluent (data flows, reporting, CRM platforms, automation opportunities).
• Collaborative, enterprise-oriented; ability to develop talent.
• Experience with digital transformation/technology strategy/platform enablement in healthcare or life sciences; scaling enterprise portfolio strategies across brands/business units.

By clicking the “Apply” button, applicants acknowledge their application process will commence and their information will be processed per Takeda’s Privacy Notice and Terms of Use.