Desktop Support L1 - Lexington, MA Onsite
Listed on 2026-06-27
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IT/Tech
IT Support, Desktop Support, Technical Support, Systems Administrator
Desktop / End User Support Experience
Three to four (3-4) years’ experience providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements. Good Customer management skill, good in oral and written communication. Able to interact and work with customer at different levels. Self-driven and result oriented.
Really passionate about the work. Ability to work with deadlines and complete tasks on time.
Hands on experience in installing & troubleshooting hardware issues for Laptop, Desktop, Printers and accessories. Basic knowledge of enterprise LAN, WAN, Server setups and concepts. Ability to perform smart and physical assistance activity under instruction, lity to lift / move computer equipment weighing up to 50
Lbs. Conference room A/V equipment assistance & troubleshooting. Basic VOIP phone configuration & troubleshooting. Smart hand support for peripheral and networking hardware, including, but not limited to monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under ‘Smart Hands’ capability.
Operating System & Software Skilled in desk side support for Installing & troubleshooting Operating Systems(Win 7/ Win 10 / MAC / Linux). Experience with Anti-spyware and Anti-virus software. Basic installation and troubleshooting of standard software’s / application like Adobe, browsers. Basic installation and troubleshooting of office applications (O365, Outlook, Excel, Word, PowerPoint, Teams, Skype, One Drive). Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP working principles.
Basic understanding, mail configuration and troubleshooting of Mobile Device Management system (Airwatch / Xenmobile / Mobile iron etc). Basic understanding on Data backups. Basic understanding and troubleshooting for VDI, SCCM / Lan Desk / Altris. Basic configuration & troubleshooting of Apple machines /mobile devices. Contribution towards creating KB article. Ensuring all SRQs, Incidents are addressed within stipulated SLA timelines.
Tools & Process Knowledge and experience on Service requests and incident management process. Preferably with an Associate’s Degree in Electronics and CompTIA A+ Certification. Knowledge and experience of ticketing tools (Service Now / Remedy etc.
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