Business ​/ Data Analyst with Security Clearance

Business / Data Analyst Clearance Level: Must have an Active Secret Clearance to be considered for this opportunity – Must be US Citizen

Location:

This role is Virtual but you must be local to Massachusetts to be considered for this opportunity. Must live within 100 miles of Lexington, MA At Aquila Technology, you will see our team’s passion every day, whether we are building a robust, policy-compliant IT system or stress-testing a system to identify gaps and security vulnerabilities. To own the advantage, we ensure our team owns results and gets the work done right the first time by deploying smart, purposeful solutions that work.

Aquila is the right people with the right skills driving the right outcomes. We call this the Aquila Advantage.

About the Role:

Aquila Technology is seeking a Business / Data Analyst to support one of the nation’s premier defense research organizations. The team is seeking a Business/Systems Analyst to support the administration, operation, and adoption of the organization enterprise Generative AI platforms. This individual will play a key role in ensuring researchers and staff can effectively leverage AI services by providing exceptional customer support, managing platform configuration and user access, coordinating with software vendors, and helping drive successful adoption across the organization.

This person will help identifying the user demands and work with the manager to appropriately add to the AI roadmap. They will work closely with end users, software vendors, cybersecurity, and internal development teams to resolve issues, configure AI platforms, maintain documentation, and identify opportunities to improve the overall user experience. Must Have
* Degree Level: Bachelor’s Degree
* Clearance Level: Currently holds a Secret Clearance (OR a higher clearance)
* Strong Verbal and Written Communication
* 5 years – Experience creating and updating documentation
* 3 years – Generative AI technologies and enterprise AI platforms knowledge
* 5 years – Strong problem-solving and analytical skills across a diverse technology stack
* 3 years – Technical customer support
* 5 years – Troubleshooting skills
* 5 years – Administering enterprise SaaS platforms (user management and role-based access control)
* 5 years – Enterprise software platform support Nice to Have
* Experience with Power BI, SQL, or other reporting tools
* Agile Development Process
* End user support for and prioritization
* Supporting AI platform adoption within a research, government, or FFRDC environment.
* Scripting:
Python, Power Shell, or scripting for automation
* Experience administering LiteLLM or similar LLM gateway/proxy platforms
* Experience with AI services (Enterprise ChatGPT, Azure OpenAI, Anthropic, Gemini, etc.)

Key Responsibilities
* Create and manage teams in LiteLLM, user accounts, API keys, roles, quotas, budgets, and permissions.
* Configure platform settings to support security, governance, and operational requirements.
* Perform user provisioning, deprovisioning, and periodic access reviews.
* Assist with deployment and testing of new platform features and upgrades.
* Provide customer support to staff. Respond to user questions regarding access, capabilities, limitations, billing, quotas, models, and best practices
* Track support requests and identify recurring issues that should be addressed through product improvements or documentation
* Work with divisions to understand AI use cases and platform requirements then develop AI prompts and agents to fit their needs.
* Participate in user acceptance testing and validation of new functionality and troubleshooting
* Identify themes in support and develop KBAs and training materials
* Maintain documentation as policies and technologies evolve. Requirements
* Bachelor’s degree in Information Systems, Computer Science, Business, or related field (or equivalent experience).
* Experience supporting enterprise software platforms or providing technical customer support.
* Experience administering enterprise SaaS platforms, including user management and role-based access control.
* Working knowledge of Generative AI technologies and…