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Hybrid Associate Tech Support Engineer
Job in
Lexington, Middlesex County, Massachusetts, 02173, USA
Listed on 2026-08-28
Listing for:
Mimecast
Full Time
position Listed on 2026-08-28
Job specializations:
-
IT/Tech
IT Support, Technical Support, HelpDesk/Support
Job Description & How to Apply Below
Mimecast is seeking an Associate Technical Support Engineer to join our global support team in a hybrid role based in Lexington, MA. You will provide first-line technical support to customers, troubleshoot issues by phone and email, and document resolutions in our ticketing system.
Key responsibilities include diagnosing root causes, escalating complex problems when needed, and staying current with product knowledge to offer accurate guidance.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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