Community Association Manager

Community Association Manager

The Dartmouth Group, an Associa company, is hiring a Community Association Manager for their Lexington office.

The Community Association Manager will oversee up to 7 communities with a mix of HOA, condominium, and townhomes, in the Acton, Westford, Wayland, Marlborough, and Boston areas.

Daily responsibilities:

• Implement board policy and directives within the scope of the management agreement.
• Work closely with property administrators regarding routine communications, architectural modification process and issuing violation letters when necessary.
• Deliver quality customer service by responding promptly to owner requests and schedule timely work order repairs.
• Data enter and update information in the database; record and track documents and information.
• Create and manage budgets; interpret balance sheet, income statement, operating expenses, pre-paid and delinquency reports and reserve studies.
• Prioritize maintenance requests and work orders.
• Create and send out weekly mass communications by mail and email to homeowners notifying them of maintenance onsite, HOA guidelines, and community events.
• Be readily available to assist the maintenance on call technicians with emergencies as necessary.
• Excellent written and verbal communication skills required.
• Must be self-starter with good organizational, time management and prioritization ability.
• Strong leadership skills and ability to make informed decisions, as demonstrated by prior experience.
• Other projects as assigned.

Pay rate: $80K-$90K per year.

• 2+ years of experience in community association and condo management is preferred.
• Management experience in single family, multifamily, apartment and leasing, vacation rentals, hospitality, concierge, and customer service are encouraged to apply.
• Knowledge of the association board of directors, the general manager, and how those roles interface with the requests of homeowners.
• Willingness to obtain CMCA within the first year, company paid.
• Customer service driven and team oriented.
• Ability to read and interpret financials, balance sheet, income statement, operating expenses, reserves, delinquency reports, variance analysis.
• Effective project management skills; ability to prioritize and manage multiple projects in various stages of completion and communicate with all parties involved.
• Excellent communication skills (written and spoken), proactive communication style with conflict resolution techniques.