SMB Renewal Account Manager

SMB Renewals Account Manager

Own the renewal outcomes for a high-volume book of small and mid‑size business customers, ensuring timely renewal and retention for each account.

• Own the end‑to‑end renewal process for a high‑volume portfolio, hitting on‑time renewal and retention targets month over month.
• Run a disciplined, data‑driven pipeline—prioritizing accounts by risk, value, and renewal date to make sure nothing slips through the cracks.
• Spot and act on expansion opportunities (seat growth, add‑on products, tier upgrades) as a natural extension of the renewal conversation.
• Handle pricing and contract renewal conversations directly with customers, including standard uplifts and term changes.
• Partner with Customer Success and Support to flag churn risk early and coordinate save plays before a renewal is in jeopardy.
• Work with channel and reseller partners on renewal execution where accounts are managed through partners.
• Keep CRM and forecast data accurate and current—your pipeline hygiene is what leadership relies on for forecasting.
• Use customer usage and engagement data to inform outreach timing and renewal strategy at scale.

• Track record of hitting renewal, retention, or quota targets in a high‑volume, transactional sales or account management environment.
• Comfort managing dozens of accounts simultaneously without losing sight of the details that matter.
• Confidence having pricing and negotiation conversations, even under time pressure.
• Sharp communication skills—clear, efficient, and persuasive, whether it's a quick call or a written renewal proposal.
• Working knowledge of CRM and forecasting tools (Salesforce or similar) and general comfort with Excel/reporting.
• Proactive, self‑starter mentality—do not wait to be told an account is at risk; anticipate it proactively.

• Prior experience in SaaS renewals, inside sales, or customer success.
• Familiarity with email security, cybersecurity, or IT/SaaS products.
• Experience working with channel partners or resellers.

The US OTE range for this position is $72,000–$108,000 + benefits. This reflects the minimum and maximum target for new hire on‑target earnings for this position. This position may also be eligible for other related benefits.

MIMECAST is a committed equal opportunity and affirmative action employer. We welcome applicants from traditionally underrepresented groups and will consider all applicants equally irrespective of protected characteristics. Adjustments or accommodations for disability are available and can be requested via  Offer of employment is subject to background checks and lawful conditions. We do not require a lie detector test in Massachusetts.