Sales and Service Technician

Company Overview Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations. With locations across North America and more than $4.5 billion in tire and auto service sales, Bridgestone Retail Operations is the right place to build a career.

Whatever role you fill, when you represent the Bridgestone name, you are a valued teammate, and part of our larger mission to Serve Society with Superior Quality. We start by offering each teammate more than just competitive pay. We provide formal training, performance incentives, paid vacation and holidays, competitive healthcare packages for full-time and part-time employees, and a 401k plan to help build towards your future.

We believe people can only provide superior service and quality to others when they are allowed to bring their whole self to work and know they are supported. We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses. So, show us what you are made of.

Show us the smart stuff, the tough stuff, the bold, beautiful and brave stuff. Because who you are is what we need.

Job Category Retail Position  Summary The retail Sales and Service Specialist (SSS) is a unique hybrid role for stores and is intended as a key pipeline for future career-growth within BSRO. This role is primarily responsible for serving the Boss (customer) through assessing the Bosses’ needs, recommending appropriate products and/or services, performing entry-level vehicle services, and ensuring Boss satisfaction through thorough and timely completion of services.

Successful individuals in this role will learn all aspects of store operations and effectively flex between interacting/serving the Boss and efficiently completing basic vehicle service tasks as required.

Pay Range: $16.80 - $25.10___Bridgestone is committed to fair and lawful compensation practices. All employees receive pay that meets or exceeds the applicable minimum wage requirements.___Responsibilities

The responsibilities and duties of this role include, but are not limited to:

Providing superior customer service to the Boss (~75% of time)
Thoroughly assess the Bosses’ needs through direct interactions in-person or on the phone

Recommend appropriate products and/or services

Effectively communicate sales and/or promotions

Promote the sign-up and/or use of in-store financing options (CFNA)
Resolve Boss complaints in a timely and suitable manner

Follow up with the Boss to ensure satisfaction with products/services

Completing basic vehicle service tasks (~25% of time)
Tire services including tire repair, new tire installs, tire mounting, rotations and balancing

Engine oil and filter changes

Battery testing, maintenance, and replacement

Fluids, filter replacement and light vehicle maintenance

Bulb and wiper replacement

Alignment checks

Performing store operational tasks (As-needed basis)
Store opening and closing procedures

Unloading store product shipments and stocking product

Performing product inventories

Set-up and maintenance of store displays, promotional materials, and product pricing

General cleaning in store lobby and shop areas PREFERRED QUALIFICATIONS2-year degree or non-traditional education through training program completion, certification, or other exhibiting the growth mindset that is needed in this candidate

Previous consumer retail sales experience

Previous automotive experience a plus Previous management/supervisory experience a plus SUPERVISORY RESPONSIBILITIES This role is an individual contributor role with…