Operations Assistant

Company Description Davidson Heating & Air, Inc. is an individual and family services company based in Lexington, North Carolina, serving local households and businesses with heating and air solutions. Located at 389 Junior Order Home Rd., the company focuses on reliable, community-oriented service and long-term customer relationships. Team members work closely with clients to support their comfort, safety, and well-being through quality HVAC services.

Davidson Heating & Air, Inc. values professionalism, integrity, and responsiveness in all operations, providing staff with a stable environment and opportunities to grow with the organization.

Role Description The Operations Assistant is an hourly 30-40 hour a week role, on-site based in Lexington or Kannapolis, NC. This position supports day-to-day operational activities, including pulling permits, ordering and tracking parts, interfacing with suppliers, interfacing with our field technicians and helping them communicate with the warehouse. The Operations Assistant helps monitor workflows, track inventory or supplies, and assist with basic reports to ensure efficient operations.

This role may also support billing, filing, and other administrative tasks as needed to keep the office running smoothly.

Qualifications

• Strong operations support skills, including experience with Operations and basic Operations Management.
• Solid Analytical Skills to review information, track data, and help identify process improvements.
• Clear and professional Communication skills for interacting with customers, technicians, and team members.
• Ability to prioritize tasks, manage time effectively, and work in a fast-paced, on-site environment.
• Comfort using office software (e.g., email, spreadsheets, scheduling tools); experience with service or HVAC software is a plus.
• High school diploma or equivalent required; additional education or experience in operations, administration, or HVAC services is beneficial.
• Reliability, attention to detail, and willingness to learn and support a small, service-oriented team.

One other important point. You have to like to have fun. We take our work seriously, but we don't take ourselves too seriously.