IT Technical Support Administrator

Job Information

• Department: 14035 Enterprise Corporate - Wake/GA Field Services
• Position: Full time
• Benefits Eligible: Yes
• Hours per Week: 40
• Schedule: 7am – 4pm, on call every other week
• Pay Range: $25.30 – $37.95

• Ensure implemented IT solutions are functioning at an optimal level and end‑users’ needs are met. Provide end‑user support including training on new device capability, basic device operations, accessing network resources, and device security best practices.
• Support and follow established procedures for managing incidents and request tickets while adhering to SLA’s, documenting updates in incident/request with actions taken including client communication and closure with complete resolution documentation.
• Analysis, configuration, installation, maintenance, upgrades and retirement of hardware and software which require 24/7 support. Ensure compliance with Advocate Health IT standards.
• Follow established change control procedures for any environmental, operational, configuration changes.
• Follow Advocate Health ITAM process for device removal, including inventory management. Ensure efficient utilization of Advocate Health’s IT resources through regular reviews of hardware usage reports.
• Function as a local IT field services resource assigned to multiple projects including acquisitions, construction projects, new system implementations, upgrades, maintenance, or retirements while following IT system policies and practices. Support IT and Field Services Strategic Initiatives that align with the overall goals of Advocate Health.
• Communicate with field leadership team on task updates, potential risk or concerns that may impact assigned project.
• Participate in deployment of emerging technologies, including testing, analysis, and documentation. Assess technical solutions for our technology users by building and maintaining relationships through rounding.

• None required.

• Bachelor’s degree or equivalent experience in Computer Science, Information System, Engineering, or related field.

• 1 year of experience in a complex IT operating/support environment.

• Must have excellent interpersonal and technical skills.
• They must troubleshoot problems accurately and possess a positive attitude to deal with a variety of situations.
• Preferred background in Healthcare, Customer Service or Technology.
• Excellent written and verbal communication skills, strong customer service skills, excellent problem‑solving skills.

• Ability to lift up to thirty‑five pounds without assistance. For lifts over thirty‑five pounds, lifting equipment is expected to be used or lifted with at least one other associate when available. Unique lifting/movement situations will be assessed on a case‑by‑case basis.
• Travel to various Advocate Health locations required.
• This position requires incumbents to work onsite (unless specified otherwise) in both an office and clinical environment.
• On call support required.
• Incumbents will be required to wear personal protective equipment in designated clinical areas.

Advocate Health offers a comprehensive suite of Total Rewards including competitive compensation, retirement offerings, career development programs, and more.

• Base compensation listed within the pay range based on qualifications, skills, relevant experience, and/or training.
• Premium pay such as shift, on call, and more.
• Incentive pay for select positions.
• Opportunity for annual increases based on performance.
• Paid Time Off programs.
• Health and welfare benefits such as medical, dental, vision, life, and short‑ and long‑term disability.
• Flexible Spending Accounts for eligible health care and dependent care expenses.
• Family benefits such as adoption assistance and paid parental leave.
• Defined contribution retirement plans with employer match and other financial wellness programs.
• Educational Assistance Program.

Note:

Eligibility for programs listed above may depend on your FTE or status (e.g., full‑time, part‑time, per diem, temporary, etc.).