Service BDR

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• Lead Generation
  :
  Proactively identify and generate new service leads through outbound calls, and emails.
• Customer Outreach
  :
  Contact existing customers and prospects to promote service offerings, including maintenance packages, repairs, and other value-added services.
• Appointment Scheduling
  :
  Set service appointments for customers, ensuring a seamless process from lead generation to booking.
• Follow-Up
  :
  Track and follow up on leads to ensure service appointments are scheduled and customers are engaged.
• Relationship Building
  :
  Develop and maintain relationships with new and existing customers, ensuring repeat business and high customer satisfaction.
• Data Management
  :
  Record all customer interactions in the dealership's CRM system, maintaining accurate and up-to-date records of leads, contacts, and appointments.
• Collaboration
  :
  Work closely with the service team, including service advisors and managers, to ensure that all leads are followed up with and appointments are managed effectively.
• Market Knowledge
  :
  Stay up-to-date on current service offerings, promotions, and new technologies to provide accurate information to customers.
• Sales Support
  :
  Assist in achieving service department sales targets and contribute to the overall performance of the dealership.

• High school diploma or equivalent required; college degree preferred.
• Previous experience in sales, customer service, or the automotive industry preferred.
• Excellent communication and interpersonal skills.
• Ability to manage multiple tasks and prioritize effectively.
• Proficient in using CRM software and Microsoft Office Suite.
• Strong attention to detail and organizational skills.
• Ability to work in a fast-paced environment while maintaining a high level of customer service.

• Ability to sit or stand for extended periods.
• Occasional light lifting and carrying of materials.

• Competitive base salary plus commission.
• Paid time off and holiday pay.

• Typical working hours will be during standard dealership hours (may include evenings or weekends based on dealership needs).