Public Safety Officer - Unarmed

Role Overview

As a Public Safety Officer at Advocate Health, you play a crucial role in creating a safe, secure, and caring atmosphere for patients, visitors, and staff. Your primary focus is on ensuring the physical safety of individuals while upholding the principles of compassionate patient care and proactive de‑escalation.

• Provides security services with a customer‑service approach, focusing on professionalism, fairness, and compassion even in challenging circumstances and in accordance with policies, procedures, and training.
• Inspires confidence by presenting a professional, approachable and service‑oriented appearance and demeanor.
• Is alert, observant, and ethical, complying with and enforcing all safety and security rules and regulations.
• Performs routine responsibilities during interior and exterior patrols to ensure safety and security, including inspections to identify vulnerabilities, hazards, fire conditions, audits of Interim Life Safety Measures, patient valuables management, and thorough contraband searches.
• Assists team members, patients, and visitors by providing information, directions, and physical help.
• Ensures traffic control, monitors conduct of visitors on premises and confronts unauthorized persons for questioning.
• Prevents, responds to, and investigates workplace violence; responds to service calls such as combative or threatening patients or visitors and team member incidents.
• Serves as a primary resource for de‑escalation, utilizing use of force when necessary (e.g., conducted electrical weapon (CEW), handcuffing).
• Performs key responsibilities to plan, prevent, practice, and respond to emergencies such as lost or abducted infants/children, fire, and active threats.
• Responds immediately to emergency and crisis situations; physically intervenes in accordance with training to situations that have a potential for injury.
• Investigates incidents on Advocate Health property and completes timely and accurate reports; addresses and escalates complaints to the appropriate leader and provides supporting documentation.
• Performs liaison rounding duties to cultivate close partnerships with all departments and units, delivering security awareness education to team members.
• Liaisons with federal, state, and local law enforcement and first responder agencies; coordinates, briefs, and monitors every law enforcement prisoner patient guard to ensure policy compliance.
• Maintains current Department training standards in radio communications, verbal de‑escalation, hemorrhage control (“STOP the BLEED”), CPR, application of clinical restraints, conducted energy weapon (e.g., TASER), and training on any/all department‑issued equipment.
• Assists with exterior traffic and crowd control, including parking enforcement, valet parking assist, and vehicular assistance.

• Security Officer Healthcare Certification (CHSO) issued by the International Association for Healthcare Security and Safety (IAHSS) must be obtained on a one‑time basis within two years of appointment. Recertification is not required.
• A valid driver’s license issued by the Division of Motor Vehicle.
• For Illinois teammates: completed State of Illinois 20‑hour Basic Security Officer course and Firearm Owners Identification Card (FOID) issued by the Illinois State Police.
• For Wisconsin teammates: concealed carry weapon (CCW) license issued by the Department of Justice (DOJ).
• Certified in Conducted Energy Weapon (e.g., TASER) use within 90 days of hire and periodically thereafter.

High school graduate or GED.

Typically requires 1 year of experience in a security, related public safety, or customer service area that includes responding to emergent situations and identifying and resolving issues that pose a potential risk to patients, visitors, teammates, and/or property.

• Above‑average emotional intelligence, including empathetic and compassionate responses to teammates, visitors, and patient incidents.
• Ability to function in a work environment that maximizes teammate talent, treats each other with respect, and…