Receptionist - Lexington

• Location 925
  
  E. Main Street,Lexington, SC, 29072,United States

Description

POSITION SUMMARY

The Receptionist serves as the first point of contact for Blair Cato Pickren Casterline, LLC, providing a professional and welcoming experience for clients, visitors, and callers. This role is responsible for managing front desk operations, handling a high volume of inbound calls, and using Soft Pro to assist clients with file and transaction inquiries. As workload permits, the Receptionist also supports the post-closing team with file processing tasks and maintains the firm s digital signage displays through Yodeck.

ESSENTIAL DUTIES & RESPONSIBILITIES

Front Desk & Client Experience

• Greet and welcome clients, visitors, and couriers in a professional and friendly manner
• Answer and route incoming calls on a multi-line phone system; serve as the first point of contact for client inquiries
• Use Soft Pro to look up file and transaction status, providing accurate and helpful guidance to clients calling with questions about their closing
• Triage client calls effectively — resolving routine inquiries directly, escalating complex matters to the appropriate attorney or team leader
• Manage the visitor log and ensure guests are directed appropriately
• Maintain a clean, organized, and professional reception area at all times
• Coordinate conference room reservations and assist with setup for meetings

Administrative Support

• Sort, distribute, and prepare outgoing mail and packages; coordinate courier pickups
• Receive and log deliveries; notify appropriate staff of arrivals
• Manage office supply inventory and coordinate restocking as needed
• Assist attorneys and staff with copying, scanning, filing, and document preparation
• Support scheduling and calendar coordination for office leadership as requested
• Maintain contact lists and update firm directories
• Assist with firm-wide communications, announcements, and event logistics

Digital Signage — Yodeck

• Update and maintain existing closing slide decks and firm content displayed through the Yodeck digital signage platform
• Publish updated content to office displays in a timely manner, ensuring screens reflect current and accurate information
• Organize and maintain the Yodeck media library, archiving outdated content and keeping active playlists current
• Coordinate with attorneys or team leaders to receive updated slide content; no slide creation required
• Troubleshoot basic display or playback issues and escalate technical problems as needed

Post-Closing Support — As Needed

When front desk activity permits and at the direction of the Post-Closing Team Leader, the Receptionist may assist with the following tasks:

• Scanning and uploading closed real estate files into Soft Pro or document management systems
• Preparing and organizing files for recording, mailing, or disbursement
• Affixing labels, assembling closing packages, and preparing documents for courier or mail distribution
• Pulling and printing documents or correspondence as directed by the post-closing team
• Logging file status updates or tracking information under team leader guidance
• Performing basic data entry to support file completion and recordkeeping

These duties are secondary to reception responsibilities and are performed on an as-needed basis based on firm workload.

MINIMUM QUALIFICATIONS

• High school diploma or equivalent required; associate degree or some college preferred
• Minimum 1–2 years of front desk, receptionist, or administrative experience
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel)
• Strong verbal and written communication skills
• Professional demeanor and excellent interpersonal skills
• Ability to multitask and remain calm under pressure in a fast-paced environment
• High degree of discretion and confidentiality with sensitive legal and client information

PREFERRED QUALIFICATIONS

• Experience in a legal or real estate office environment
• Familiarity with Soft Pro or similar real estate closing software; experience using it to look up file status or assist clients preferred
• Experience with multi-line phone systems and high call volume environments
• Exposure to document management or records processing workflows
• Experience with digital signage platforms (e.g., Yodeck, Screen Cloud, or similar)